Experienced Customer Care Representative – Full Time and Part Time Opportunities for Exceptional Service Professionals at blithequark

Welcome to blithequark: A Leader in Life Insurance, Mortuary, Cemetery, and Mortgages

At blithequark, our mission is straightforward yet ambitious: to deliver the highest quality in Life Insurance, Mortuary, Cemetery, and Mortgages, setting a new standard in the industry. Our products have garnered immense love and appreciation from our clients, and similarly, our workplace has become a coveted destination for professionals seeking a fulfilling career. For an impressive eight consecutive years, we have been distinguished as a "Top Workplace," a testament to our commitment to excellence and employee satisfaction.

About the Role: Customer Care Representative

We are currently seeking a talented and dedicated Customer Care Representative to join our vibrant Customer Care department. As a key member of our team, you will be primarily responsible for answering phone calls and providing exceptional customer service to our policyholders, agents, and funeral homes. This role offers a unique opportunity to gain invaluable call experience while working for a stable and reputable company within the insurance sector. Whether you are looking for a full-time or part-time position, we invite you to explore this opportunity further and discover how you can contribute to our mission.

Key Responsibilities:

• Respond to phone calls in a professional and courteous manner, ensuring that all customer inquiries are addressed promptly and efficiently.
• Provide exceptional customer service to policyholders, agents, and funeral homes, resolving issues and answering questions in a knowledgeable and empathetic way.
• Utilize computer systems and software to access and update customer information, ensuring accuracy and attention to detail in all interactions.
• Collaborate with internal teams to resolve customer complaints and concerns, fostering a culture of teamwork and customer-centricity.
• Stay up-to-date with new processes and procedures, demonstrating a willingness to learn and adapt in a fast-paced environment.

Requirements: What We're Looking For

To excel in this role, you should possess the following qualities and skills:

• Language Skills: Fluency in English and Spanish is highly desirable, allowing you to communicate effectively with our diverse customer base.
• Education: A High School diploma or equivalent is required, demonstrating your foundational knowledge and commitment to learning.
• Computer Skills: Basic computer operation skills are essential, including the ability to type at a speed of 35 words per minute and proficiency in Microsoft Office (Outlook, Excel, Word).
• Attention to Detail: The ability to pay close attention to detail is crucial, ensuring that all customer interactions are accurate and of high quality.
• Adaptability: A willingness to quickly learn new processes and procedures is vital, as our environment is dynamic and constantly evolving.
• Schedules: We offer both full-time and part-time schedules. Our full-time schedule operates Monday through Friday from 8:00am-4:45pm MST. Part-time schedules are open to discussion, allowing us to accommodate your needs and preferences.

What You'll Love About Us

At blithequark, we pride ourselves on our exceptional company culture, recognized through our "Top Workplaces" award for eight consecutive years. Here are just a few reasons why you'll love working with us:

• Great Company Culture: Our culture is built on teamwork, respect, and a shared commitment to excellence, making blithequark a wonderful place to work and grow.
• Award-Winning Workplace: Our consistent recognition as a "Top Workplace" from 2016 to 2023 is a testament to our dedication to our employees and our mission.
• Growth and Recognition: blithequark has been added to the Russell 2000 Index, reflecting our strong growth and financial stability. This is an exciting time to join our team and be part of our continued success.
• Work-Life Balance: We believe in the importance of rest and relaxation, offering accrued sick/vacation leave and paid holidays to ensure you have time to recharge.
• Health Benefits: Our comprehensive health benefits package includes medical coverage with HSA and FSA options, dental, and vision care, prioritizing your well-being and that of your family.
• Future Planning: We support your long-term financial planning with a 401(k) plan that includes a company match, helping you prepare for the future with confidence.

Career Growth and Learning Opportunities

At blithequark, we are committed to the growth and development of our employees. We believe that investing in your career is essential to our collective success. As a Customer Care Representative, you will have access to training programs, workshops, and mentorship opportunities designed to enhance your skills and knowledge. Whether you are looking to advance within our company or expand your professional horizons, we are dedicated to supporting your aspirations.

Work Environment and Company Culture

Our work environment is dynamic, supportive, and inclusive. We foster a culture of open communication, teamwork, and mutual respect, where every voice is heard and valued. At blithequark, you will be part of a diverse and talented team that shares a passion for delivering exceptional customer service and making a positive impact in our community.

Compensation, Perks, and Benefits

We offer a competitive compensation package that reflects your skills, experience, and contributions to our team. In addition to your salary, you will enjoy a range of perks and benefits designed to enhance your well-being, support your career goals, and recognize your achievements. From comprehensive health insurance to generous leave policies and future planning support, we are committed to ensuring that you feel valued and rewarded for your hard work.

A Message to Potential Candidates

If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for our Customer Care Representative position. Prior experience in the insurance industry or the ability to speak Spanish is not required but is highly valued. We welcome applications from diverse candidates who share our passion for exceptional customer service and our commitment to excellence. Join us at blithequark and become part of a team that is dedicated to making a difference in the lives of our customers and our community.

How to Apply

To take the first step in your journey with blithequark, please submit your application through our dedicated portal. We look forward to reviewing your resume and learning more about your qualifications and experiences. Together, let's achieve great things and create a brighter future for our customers and our team.