Experienced Customer Experience Concierge Professional – Delivering Exceptional Service in a Fast-Paced Airport Lounge Environment at blithequark

Introduction to blithequark

At blithequark, we believe that with the right support, people and businesses can achieve incredible things. As a global and diverse community of colleagues, we are committed to backing our customers, communities, and each other. We offer a unique and meaningful career journey, with benefits, programs, and flexibility that support our colleagues personally and professionally. Our goal is to provide the world's best customer experience every day, with integrity, and in an environment where everyone feels seen, heard, and valued.

About the Role

We are seeking an experienced Customer Experience Concierge Professional to join our team at the blithequark Centurion Lounge, located in the Philadelphia International Airport. As the face of blithequark, you will deliver superior service to our Card Members, acting as an ambassador of the brand. You will be part of a cohesive team that excites our customers and delivers on the brand promise. Your passion for delivering extraordinary service will make you a valuable asset to our team.

Key Responsibilities

• Welcoming and providing access to our Card Members upon arrival at reception
• Being accountable and taking ownership of the customer's experience from beginning to end
• Creating innovative ways to resolve customers' issues or concerns to win their brand loyalty
• Employing the Customer First philosophy in meeting customers' needs and expectations
• Providing concierge and lifestyle recommendations
• Providing travel consultation and minimal reservation assistance
• Accommodating needs of our Card Members, by partnering with our food and beverage lounge partners

Qualifications

A successful candidate will possess the following qualifications:

• Minimum of 1 year recent experience servicing premium customers
• Airline, lounge or travel industry experience is preferred (Travel reservation experience a plus)
• Passion for servicing customers with proactive solutions
• Exceptional communication skills, delighting the customer with every single interaction
• The ability to listen to the customer's needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received
• Must exhibit the utmost professionalism and maintain a positive attitude in all interactions
• The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment
• Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members' experience at the forefront of everything you do
• Must be resourceful and capable of using the Internet effectively while providing assistance in a face-to-face customer environment
• Ability to utilize and switch from multiple technology platforms with ease
• Adapt to an ever-changing environment and being resilient
• Ability to work flexible shifts including nights, weekends, and holidays is essential
• Light to moderate lifting may be required for certain job tasks

Essential Skills and Competencies

To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work effectively in a team environment. You will also need to be proactive, flexible, and able to think critically and make decisions quickly. Additionally, you will need to be proficient in using technology, including multiple platforms and software applications.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our colleagues grow and develop in their careers. We offer a range of training and development opportunities, including on-the-job training, mentorship programs, and formal education assistance. We also provide opportunities for career advancement and professional growth, with a focus on promoting from within.

Work Environment and Company Culture

Our work environment is fast-paced and dynamic, with a focus on delivering exceptional customer service. We value teamwork, collaboration, and open communication, and we strive to create an environment where everyone feels valued and respected. We also offer a range of benefits and perks, including flexible working arrangements, comprehensive health and wellness programs, and opportunities for professional growth and development.

Compensation, Perks, and Benefits

We offer a competitive salary range of $20.00 to $22.12 hourly, plus bonus and benefits. Our benefits package includes:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Diversity and Inclusion

At blithequark, we are committed to diversity and inclusion, and we strive to create an environment where everyone feels valued and respected. We are an equal opportunity employer and make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Customer Experience Concierge Professional at blithequark, you will be part of a dynamic and fast-paced team that is dedicated to providing the world's best customer experience. You will have the opportunity to grow and develop in your career, with access to a range of training and development opportunities, and you will be rewarded with a competitive salary and benefits package. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now to become a part of the blithequark team!