Experienced Customer Service Representative for Federal Student Aid Support - Temporary Summer Employment Opportunity

Introduction to blithequark

At blithequark, a nonprofit 501(c)3 corporation, we are dedicated to making a positive impact in the lives of students and higher education institutions. With a strong philanthropic heritage of giving through grants to colleges, universities, and research groups, we remain focused on improving student outcomes, especially for underserved students, families, and institutions. As we continue to evolve and expand our services beyond student loans, we are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. This is an exciting opportunity to be part of a dynamic organization that combines stability with a startup environment, offering the chance to shape the company's future.

About the Role

We are looking for an experienced Customer Service Representative to provide exceptional support to customers inquiring about the Department of Education's Free Application for Federal Student Aid (FAFSA). As a key member of our team, you will participate in high-volume outbound and inbound call campaigns, respond to customer questions, and provide empathic support to ensure the highest standards of customer service. This is a full-time temporary position, scheduled for 45 to 90 days of employment, and can be performed remotely.

Key Responsibilities

• Participate in high-volume outbound and inbound call campaigns based on assigned call lists, utilizing approved call scripts and compliance guidelines.
• Provide consistent high-quality service to customers, responding to their questions and concerns in a professional and positive manner.
• Utilize software, scripts, and tools appropriately to ensure efficient and effective customer support.
• Document all encounters in clear and concise online logs, maintaining accurate records of customer interactions.
• Employ empathic support to customers, demonstrating a deep understanding of their needs and concerns.
• Perform other duties and responsibilities as assigned, contributing to the overall success of the team.

Essential Qualifications

To be successful in this role, you will need:

• A high school diploma or equivalent.
• Four to six months of customer service experience in a call center environment.
• Good customer service skills, with the ability to provide consistent high-quality support to customers.
• Excellent verbal and written communication skills, with a professional phone voice and etiquette.
• Ability to follow instructions and scripts, with strong time management and decision-making skills.
• Knowledge of the FAFSA and college financial aid and admissions processes.
• Proficient with computers, with good typing skills and the ability to utilize software and tools effectively.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Experience working in a college financial aid office or administrative office.
• Knowledge of college financial aid and admissions processes, with a deep understanding of the challenges faced by students and higher education institutions.

Career Growth and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. You will be part of a team that is passionate about making a positive impact in the lives of students and higher education institutions, and you will have the chance to contribute to the company's mission and vision.

Work Environment and Company Culture

Our work environment is climate-controlled, with no substantial exposure to adverse environmental conditions. We offer a remote work option, allowing you to work from the comfort of your own home. Our company culture is built on a foundation of respect, empathy, and inclusivity, and we are committed to creating a positive and supportive work environment for all employees.

Compensation, Perks, and Benefits

We offer a competitive compensation package, with a range of perks and benefits designed to support the well-being and success of our employees. These may include:

• Competitive hourly rate.
• Opportunities for professional growth and development.
• A supportive and inclusive work environment.
• Access to a range of tools and resources to support your success.

Conclusion

If you are a motivated and customer-focused individual with a passion for making a positive impact in the lives of students and higher education institutions, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at blithequark, you will be part of a dynamic team that is dedicated to providing exceptional support to customers. You will have the chance to develop your skills and knowledge, contribute to the company's mission and vision, and be part of a positive and supportive work environment. Don't miss out on this opportunity to join our team and make a difference in the lives of others.

How to Apply

To apply for this position, please submit your application through our website. We look forward to hearing from you and exploring how you can contribute to the success of blithequark.

Equal Employment Opportunity

blithequark is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We welcome applications from all qualified candidates, regardless of race, color, religion, sex, national origin, gender identity or sexual orientation. We are also an equal opportunity employer of individuals with disabilities and protected veterans.