Experienced Customer Service Professional and Issue Solver Wanted as an Online Chat Specialist for Entry-Level Position at blithequark

Welcome to blithequark

At blithequark, we are passionate about delivering exceptional customer experiences through our innovative online chat services. As a rapidly expanding company, we are seeking a highly motivated and experienced issue solver to join our team as an Online Chat Specialist (Entry Level). If you are a people person with a passion for providing top-notch service, we want to hear from you. Our ideal candidate is someone who can engage in online conversations with site visitors, respond to queries, and provide prompt and accurate service to our valued customers.

About the Role

The Online Chat Specialist will be responsible for performing a variety of customer service-related tasks for blithequark and our clients while reporting to the Online Chat Manager. Using online chat software, you will engage regularly with visitors to our clients' websites and be held accountable for providing exceptional service in real-time. You will be required to manage multiple information demands coming in and continually demonstrate an ability to stay calm under pressure while providing enthusiastic customer service.

Key Responsibilities

• Answer incoming customer live chats regarding website navigation issues, service questions, and general client concerns
• Evaluate customer interactions and elevate issues to the Online Chat Manager when appropriate
• Create relationships with new customers to better understand and achieve their needs
• Respond to customer questions, inquiries, requests, and problems accurately, concisely, and appropriately
• Promote interest in client products and services
• Consistently achieve established standards of the position
• Continually portray and project a positive and professional image
• Provide administrative support to the customer service team
• May assist with overflow work and other duties as needed

Qualifications and Skills

To be successful in this role, you will need to possess a strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment. You should have:

• PC keyboarding and internet experience
• Strong communication and interpersonal skills, including written and verbal
• An upbeat, positive attitude and professional demeanor
• Articulate and well-accommodated to a client-facing role
• Ability to compose professional emails
• Proficient written and verbal communication skills in English
• Basic technical skills (able to navigate through smartphone and computer applications)
• An upbeat, positive, kind, and empathetic personality

What We Offer

At blithequark, we are committed to providing our employees with a comprehensive range of benefits, including:

• Company equity program
• Medical, dental, life, and vision insurance
• Unlimited paid time off
• Paid family leave
• Short-term disability
• 401k plan
• Reimbursement for education and professional development
• Employee assistance program

Career Growth and Development

At blithequark, we are passionate about helping our employees grow and develop in their careers. As an Online Chat Specialist, you will have access to a range of training and development opportunities, including:

• Ongoing coaching and feedback
• Professional development workshops and training sessions
• Opportunities for career advancement and progression
• A supportive and collaborative team environment

Work Environment and Company Culture

At blithequark, we are proud of our positive and inclusive company culture. As a remote worker, you will be part of a dynamic and distributed team that values flexibility, autonomy, and work-life balance. You will have the opportunity to work from the comfort of your own home and be part of a team that is passionate about delivering exceptional customer experiences.

How to Apply

If you are a motivated and experienced issue solver who is passionate about providing exceptional customer service, we want to hear from you. Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity. We look forward to hearing from you and welcoming you to the blithequark team.

Join Our Team

At blithequark, we are committed to building a diverse and inclusive team that reflects the communities we serve. We welcome applications from people of all backgrounds, cultures, and perspectives. If you are a talented and motivated individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.