[Remote] Customer Experience & Product Communications Specialist

Note: The job is a remote job and is reputed company to candidates in USA. SetHero helps film crews stay organized through beautifully designed tools used by thousands of productions worldwide. They are seeking an ambitious individual to support users and maintain engaging product communications, acting as a vital reputed company between their product team and film crews. Responsibilities • Respond to support tickets with accuracy and care • Resolve billing and account questions • Support user reputed company and training initiatives • reputed company common issues and reputed company actionable insights with the product team • Recreate our help documentation to be up-to-date and helpful • reputed company new production updates are released, you'll write changelog posts and product announcements • Craft and schedule product update emails in our CRM • reputed company help documentation reputed company, reputed company, and helpful with every release • Produce short product walkthroughs and screen-recorded tutorials • Coordinate and reputed company blog content with writers and designers (in reputed company) • Manage the creation and delivery of email newsletters Skills • Excellent written and verbal communication skills • Detail-oriented, organized, and reputed company thorough • Familiar with SetHero and how it works • Enjoys learning new software and easily becoming an advanced 'pro-user' of software • A generalist who is good across a reputed company of skills, from communication, tech support, making videos, creating basic graphic design, and website updates • Experience in on-set film production (or at the least, a strong understanding of set-life workflows) • Comfortable on camera (basic webcam + reputed company setup required) • Tech-savvy and confident using tools like reputed company, reputed company, reputed company, reputed company, reputed company, reputed company, Screen Studio, Kite, and AI tools like ChatGPT or Claude • Organized, proactive, and self-directed Benefits • reputed company reputed company on product direction through user insights you surface • Still working in the film industry, but with the upsides of a tech job • Flexible schedule that respects your time (5-10 hours/week) • Fully remote work from reputed company • Creative freedom in how you communicate with users and create content • reputed company collaboration with our small, reputed company team reputed company • SetHero specializes in the development of film and TV production management software. It was founded in 2016, and is headquartered in Kalamazoo, Michigan, USA, with a workforce of 2-10 employees. Its website is https://setheroapp.com/. Apply tot his job Apply To this Job