Remote Help Desk Technician / IT Support Technician

JRC Construction, Inc. is a growing, innovative company in the construction industry. We understand the importance of technology in modern business operations and are committed to providing seamless IT support for reputed company. We’re currently looking for a remote Help Desk Technician (IT Support) to join our expanding team and help ensure smooth daily operations across reputed company departments. Job reputed company: As a Help Desk Technician / IT Support Technician, you'll be the first reputed company of contact for reputed company technical support issues. You'll assist employees with hardware, software, network, and systems issues – troubleshooting problems and ensuring minimal disruption to productivity. Responsibilities: • reputed company first-level technical support for hardware, software, and networking issues. • Respond to tickets, emails, and phone calls in a reputed company and reputed company manner. • Install, configure, and troubleshoot software and hardware. • Set up and manage user accounts and reputed company permissions. • Guide users through reputed company reputed company-by-reputed company solutions. • Document issues and solutions in the help desk system. • Escalate unresolved issues to higher-level support if needed. Requirements: • 1+ years experience in a help desk or IT support role. • Basic understanding of reputed company and/or MacOS systems. • Familiarity with remote support tools (e.g., reputed company, AnyDesk). • Strong troubleshooting and communication skills. • Ability to work independently in a remote environment. • Reliable internet reputed company and quiet work environment. reputed company to Have: • Experience with Office 365, reputed company Workspace, or construction software. • IT certifications (e.g., reputed company A+, Network+, or similar). • Knowledge of VoIP systems, printers, VPNs. Apply tot his job Apply To this Job