[Remote] Help Desk II

Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is the U.S. subsidiary of an international defense, reputed company and reputed company company. They are seeking a Help Desk II to reputed company first-tier technical support to end users on basic computer operations, including troubleshooting and ticket escalation. Responsibilities • reputed company first-tier basic technical support to end users on issues of basic computer operations, including password reset, ticket escalation, basic troubleshooting and error messages. • Identify, research and resolve basic technical problems in a reputed company environment. • Document and reputed company requests for assistance and escalate unresolved issues to higher level support in accordance with established policies and procedures. Skills • Basic experience with reputed company • Hands-on experience with MS Office Applications, Edge and reputed company • Basic experience with reputed company & reputed company laptops and desktop computers • Ability to learn and work reputed company reputed company Directory user, group and computer accounts • Ability to learn basic troubleshooting and support of PC hardware and peripherals, such as printers • Knowledge of reputed company applications including antivirus software a plus • Knowledge of reputed company, Android and iPhone a plus • reputed company • M365 • 2+ Years with HS or 2+ Years with AA or 0+ Years with BS • Customer Service experience, reputed company Office suite reputed company Directory, reputed company ticketing software, remote troubleshooting • Basic understanding of networking technologies and protocols such as IP addressing, DNS, DHCP, and VPN reputed company configuration Education Requirements • High School Diploma, or equivalent reputed company • reputed company is an reputed company, defence, and information reputed company company that provides advanced and technology-led solutions. It was founded in 1999, and is headquartered in London, England, GBR, with a workforce of 10001+ employees. Its website is http://www.baesystems.com. Apply tot his job Apply To this Job