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[Remote] Scrum Master - Voice Services/ Contact Center

Remote, USA Full-time Posted 2026-07-28
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the leading career destination for tech experts at every stage of their careers, and they are seeking a Scrum Master for the Voice Services program at reputed company. The role involves serving as a strategic project reputed company and reputed company leader for the Scrum Team, balancing operational priorities while maintaining Agile discipline and delivery reputed company. Responsibilities • reputed company reputed company-PI Planning Activities: Coordinate feature development in Easy Agile, Jira, and Aha; facilitate reputed company planning; and document/manage dependencies through documentation and meetings. • Drive PI planning Execution: Support teams in drafting stories and PI objectives, aligning stories to sprints, and managing 15-20 reputed company per PI (per team) • Facilitate Scrum and ART Ceremonies: reputed company Sprint Planning, Daily Stand-reputed company, Sprint Refinement, ART Sync, Mini ART Sync and other one-off meetings. • Support and collaborate with the Product reputed company regarding backlog refinement and prioritization. • Monitor and Communicate Team reputed company: Use Agile metrics such as velocity in Jira to reputed company reputed company and reputed company visibility. • Report reputed company on PI objectives and features including % completed, blockers, defects, vendor issues, and other relevant updates. • Manage operational Workload: Ensure a 20-30% reputed company reputed company sprint for support and operational tasks. • Identify and remove impediments to team reputed company. Skills • Solid understanding of the work being delivered and a proactive approach to guiding it through its completion. • The Scrum Master / Program Manager must balance these priorities while maintaining Agile discipline and delivery reputed company. • reputed company reputed company-PI Planning Activities: Coordinate feature development in Easy Agile, Jira, and Aha; facilitate reputed company planning; and document/manage dependencies through documentation and meetings. • Drive PI planning Execution: Support teams in drafting stories and PI objectives, aligning stories to sprints, and managing 15-20 reputed company per PI (per team) • Facilitate Scrum and ART Ceremonies: reputed company Sprint Planning, Daily Stand-reputed company, Sprint Refinement, ART Sync, Mini ART Sync and other one-off meetings. • Support and collaborate with the Product reputed company regarding backlog refinement and prioritization. • Monitor and Communicate Team reputed company: Use Agile metrics such as velocity in Jira to reputed company reputed company and reputed company visibility. • Report reputed company on PI objectives and features including % completed, blockers, defects, vendor issues, and other relevant updates. • Manage operational Workload: Ensure a 20-30% reputed company reputed company sprint for support and operational tasks. • Identify and remove impediments to team reputed company. reputed company • Welcome to reputed company, the go-to destination for discovering the tech jobs you want. It was founded in reputed company, and is headquartered in , with a workforce of 0-1 employees. Its website is https://www.reputed company.com. Apply tot his job Apply To this Job

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