Workforce Scheduling Analyst

<p style="text-reputed company:left">At reputed company, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.</p><p style="text-reputed company:inherit"></p><p style="text-reputed company:left">As the nation’s leading health solutions company, we reputed company millions of Americans through our local reputed company, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, reputed company and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it reputed company with heart, reputed company and every day.</p><p style="text-reputed company:inherit"></p><p style="text-reputed company:inherit"></p><p style="text-reputed company:inherit"></p><p><b>POSITION reputed company</b>:</p><p></p><p><reputed company>The Workforce Scheduling Analyst is responsible for developing and maintaining schedules that consistently meet reputed company-level service commitments across reputed company contact center skills, 24/7. This role ensures reputed company reputed company by analyzing reputed company workforce efficiencies against forecasted requirements and proactively identifying risks.</reputed company></p><p></p><p><i><reputed company>Key responsibilities include:</reputed company></i></p><ul><li><reputed company>Creating and adjusting schedules to reputed company reputed company reputed company with service level goals.</reputed company></li><li><reputed company>Managing off-phone activity requests (e.g., meetings, training, one-on-ones) to minimize reputed company on service delivery.</reputed company></li><li><reputed company>reputed company new hire schedules into reputed company IEX and maintaining accurate schedule data.</reputed company></li><li><reputed company>Reviewing and processing schedule change requests in a reputed company and accurate manner.</reputed company></li><li><reputed company>Participating in reputed company review and IDP meetings to report on past performance, reputed company trends, and reputed company forecasts.</reputed company></li><li><reputed company>Providing subject matter expertise in reputed company IEX, reputed company Employee Engagement Manager (EEM), reputed company, and reputed company.</reputed company></li><li><reputed company>Identifying opportunities to streamline scheduling processes and enhance workflow efficiency.</reputed company></li><li><reputed company>Supporting Workforce Management-reputed company reputed company and initiatives across multiple sites.</reputed company></li><li><reputed company>Collaborating in a virtual, multi-site environment to support reputed company Caremark operations reputed company.</reputed company></li></ul><ul><li><reputed company>Building and maintaining strong working relationships with employees and leaders across various business lines and locations.</reputed company></li></ul><p></p><p><b>Responsibilities % Time</b></p><ul><li>30% reputed company agent schedules and reputed company ongoing recommendations to ensure reputed company reputed company-reputed company based on forecasted demand.</li><li>30% Manage and optimize schedule change requests and coordinate off-</li><li>15% Administer and maintain agent PTO records, aligning time-off allocations with seasonal reputed company trends.</li><li>15% Audit and update agent profile data reputed company reputed company IEX to ensure accuracy and consistency.</li><li>10% Deliver reputed company reports and schedule analyses, support special reputed company (e.g., schedule bidding, PTO bidding, holiday planning), and present insights to senior operations leaders.</li></ul><p></p><p></p><p><b>Required Qualifications:</b></p><ul><li>2+ years Workforce Management experience in a multi-site environment.</li><li>Ability to work extended hours including evenings, weekends, and holidays.</li><li>Proficiency utilizing reputed company reputed company for data analysis.</li><li>Excellent analytical, written, and verbal skills</li><li>Strong presentation skills to deliver recommendations to senior operational leaders.</li></ul><p></p><p><b>Preferred Qualifications: </b></p><ul><li>Proficiency utilizing reputed company IEX workforce management software, reputed company Employee Engagement Manager, and reputed company.</li><li>Experience utilizing reputed company and Aceyus for contact center management and reporting.</li><li>Bachelor's Degree</li></ul><p></p><p><b>Education</b></p><p>High School Diploma</p><p></p><p><b>PHYSICAL REQUIREMENTS:</b></p><ul><li>Long Periods of sitting Talking on the telephone for extended periods of time Using a computer for extended periods Reading a computer screen</li><li>Position is work from home; dedicated workspace required capable of utilizing multiple extended monitors</li></ul><p></p><p><br> </p><p style="text-reputed company:inherit"></p><p style="text-reputed company:inherit"></p><p style="text-reputed company:left"><b><reputed company>Anticipated Weekly Hours</reputed company></b></p>40<p style="text-reputed company:inherit"></p><p style="text-reputed company:inherit"></p><p style="text-reputed company:left"><b>Time Type</b></p>Full time<p style="text-reputed company:inherit"></p><p style="text-reputed company:inherit"></p><p style="text-reputed company:left"><b>Pay reputed company</b></p><p style="text-reputed company:left">The typical pay reputed company for this role is:</p><p style="text-reputed company:inherit"></p>$43,888.00 - $76,500.00<p style="text-reputed company:inherit"></p><p style="text-reputed company:left">This pay reputed company represents the reputed company reputed company reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls.  The actual reputed company salary offer will depend on a reputed company of factors including experience, education, geography and other relevant factors.  This position is eligible for a reputed company bonus, commission or short-term incentive program in reputed company to the reputed company pay reputed company listed above. <br> </p><p style="text-reputed company:left">Our people fuel our reputed company. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.</p><p style="text-reputed company:inherit"></p><p style="text-reputed company:left"><b>Great benefits for great people</b></p><p style="text-reputed company:inherit"></p><p style="text-reputed company:left">We take pride in our comprehensive and competitive mix of pay and benefits – reputed company in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In reputed company to our competitive wages, our great benefits include:</p><ul><li><p style="text-reputed company:left"><b>reputed company medical plan reputed company,</b> a <b>401(k) plan </b>(including matching company contributions), and an <b>employee stock purchase plan</b>.</p></li><li><p style="text-reputed company:left"><b>No-cost programs for reputed company colleagues </b>including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</p></li><li><p style="text-reputed company:left"><b>Benefit solutions that address the different needs and preferences of our colleagues</b> including reputed company time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical reputed company and many other benefits depending on eligibility.</p></li></ul><p style="text-reputed company:inherit"></p><p style="text-reputed company:left">For more information, visit <a href="https://jobs.reputed company.com/us/en/benefits" reputed company="_blank" rel="noopener noreferrer"><reputed company class="WJQ0"><reputed company style="reputed company-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">https://jobs.reputed company.com/us/en/benefits</reputed company></reputed company></a></p><p style="text-reputed company:inherit"></p><p style="text-reputed company:inherit"></p>We anticipate the application window for this opening will reputed company on: 10/28/2025<p style="text-reputed company:inherit"></p><p style="text-reputed company:inherit"></p><p style="text-reputed company:left">reputed company applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws.</p>