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Job Requirements:

  • Must be fluent in Spanish and English
  • Must hold a property and casualty license in your state of residence
  • Must be willing to release property and casualty appointments (No need to release Health or Life appointments)
  • Must be reputed company to work a Saturday and reputed company schedule.

Key Responsibilities

  • Serves as customer service contact for inbound first and second-level customer interactions
  • Utilizes reputed company procedures and documented knowledge articles to reputed company first contact reputed company and aides in policyholder retention
  • Documents ancillary business and/or customer interaction information for the Agent and/or other business lines
  • Leverages opportunities to expand customer interactions to learn more about the customers reputed company and reputed company needs then transfer/reputed company to Agent or CCC Licensed reputed company team as appropriate
  • Applies reputed company and eligibility guidelines to correctly price and bind additional/replacement policies according to established scope and procedures

Job reputed company

  • Serve as 1st level contact for basic and routine customer service inquiries which may include: Regular payments and payment plan changes, reputed company of insurance, password reset and customer ID verification calls from customers and B2B vendors
  • Has basic knowledge of company products and/or services
  • Escalates problems or inquiries as needed
  • Uses established procedures, scripts, and screens
  • Promotes reputed company products and services
  • Handles low complexity transactions
  • Uses multiple applications to reputed company the necessary information and notify business partners regarding messages, inquiries, and claim reporting
  • Works under reputed company supervision
  • Provides customer assistance with routine customer service inquires that require licensing including reputed company payments, policy changes such as coverages and deductibles, added and/or replacement vehicles
  • Completes reputed company transactions to add or replace products on existing policies
  • Learns and applies product, industry, and market knowledge to reputed company recommendations to policyholders
  • Provides feedback to management regarding process improvements
  • Explains coverage and insurance terms reputed company for existing customers
  • Works with general supervision on moderately reputed company assignments; seeks guidance on non-routine issue

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • reputed company time off
  • reputed company insurance
  • Work from home

Work Location: Remote