Experienced Remote Operations Manager and Coach Trainee for USA Market - Leadership Development and Customer Service Expertise

Introduction to Walmart and Our Mission

At Walmart, we are driven by a simple yet powerful mission: to help people save money so they can live better. This mission is the foundation upon which we build our decisions, from responsible sourcing and sustainability to the development of our retail, tech, merchandising, and finance sectors. As a Walmart associate, you will be at the forefront of shaping the future of retail and beyond, impacting the lives of millions of customers worldwide. Our commitment to diversity, inclusion, and equality means we value and respect the unique experiences, styles, and perspectives of our associates and customers, fostering an environment where everyone can thrive.

Job Overview

We are seeking an experienced and motivated individual to join our team as a Remote Operations Manager and Coach Trainee for the USA market. This role is designed for someone who is passionate about leadership, customer service, and operational excellence. As a Coach/Ops Mgr Trainee, you will be responsible for leading and developing teams, driving financial performance and sales, providing exceptional customer service, and ensuring compliance with company policies and procedures. This position offers a competitive salary and the opportunity to work remotely, providing a unique blend of flexibility and professional growth.

Key Responsibilities

• Leadership and Team Development: Lead and develop teams effectively by teaching, training, and actively listening to associates. This includes touring stores, providing feedback, and communicating with all levels of associates regarding store operations, technology, business initiatives, merchandising, and company direction.
• Customer Service Excellence: Model and demonstrate exceptional customer service standards to store associates, following and demonstrating the One Best Way (OBW) service model. Manage and support customer service initiatives, ensure customer needs are met, and develop action plans to correct deficiencies.
• Financial Performance and Sales: Drive the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing budgets, forecasting expenses, and ensuring effective merchandise presentation and operational processes.
• Supervision and Development: Provide supervision and development opportunities for hourly associates, including hiring, training, mentoring, assigning duties, setting clear expectations, and ensuring diversity and inclusion awareness.
• Compliance and Ethics: Ensure compliance with company policies and procedures, supporting the company's mission, values, and standards of ethics and integrity. Implement related action plans, utilize and support the Open Door Policy, and provide direction and guidance on applying these in executing business processes and practices.

Essential Qualifications

To be considered for this role, you must meet one of the following minimum qualification requirements:

• 2 years of college
• 1 year of retail experience and 1 year of supervisory experience
• 2 years of general work experience and 1 year of supervisory experience

Additionally, for facilities that sell firearms, you must be willing to complete a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training. For facilities that sell only ammunition and have state-specific requirements, you may need a current state-issued Certificate of Eligibility.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
• Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University
• General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing

Career Growth Opportunities and Learning Benefits

At Walmart, we are committed to the growth and development of our associates. This role offers numerous opportunities for career advancement, professional development, and continuous learning. You will have access to a variety of training programs, including Academy trainings and Open Door trainings, designed to enhance your skills and knowledge in leadership, customer service, and operational management.

Work Environment and Company Culture

Our company culture is built on the principles of respect, inclusion, and diversity. We believe that a diverse and inclusive work environment is essential for driving innovation, creativity, and success. As a remote worker, you will be part of a dynamic team that values flexibility, autonomy, and collaboration. Our technology and communication tools are designed to facilitate seamless interaction and teamwork, ensuring that you feel connected and supported throughout your workday.

Compensation, Perks, and Benefits

We offer a competitive salary and a comprehensive benefits package that includes multiple health plan options, financial benefits such as 401(k) and stock purchase plans, education assistance, parental leave, paid time off, and more. Our benefits are designed to support the well-being and financial security of our associates and their families.

Conclusion

If you are a motivated and experienced professional looking for a challenging and rewarding role that offers flexibility, growth opportunities, and a competitive compensation package, we encourage you to apply for the Remote Operations Manager and Coach Trainee position. Join our team and become part of a global organization that is shaping the future of retail and beyond. Apply today and take the first step towards an exciting and fulfilling career with Walmart.

Apply now and be part of our dynamic team!