Experienced Remote Overnight Stocking Coach and Team Leader - Retail Management and Customer Service Expertise

Introduction to Walmart and the Role

At Walmart, we are driven by a mission to help people save money so they can live better. This mission is the foundation for every decision we make, from responsible sourcing to sustainability, and everything in between. As a retail giant, we are shaping the future of retail, tech, merchandising, finance, and hundreds of other industries, all while affecting the lives of millions of customers worldwide. We are now seeking an experienced and skilled Overnight Stocking Coach to join our team, leading and developing our overnight stocking teams effectively, and ensuring the highest standards of customer service and store operations.

Job Summary

The Overnight Stocking Coach will be responsible for leading and developing teams, teaching, training, and actively listening to associates, touring stores, and providing feedback. This role will also involve communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. The successful candidate will introduce and lead company change efforts, provide clear expectations and guidance to implement business solutions, and communicate business objectives to teams effectively.

Key Responsibilities

• Lead and develop overnight stocking teams effectively by teaching, training, and actively listening to associates
• Tour stores and provide feedback (Tour-to-Teach) to ensure the highest standards of customer service and store operations
• Communicate and collaborate with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction
• Introduce and lead company change efforts, providing clear expectations and guidance to implement business solutions
• Communicate business objectives to teams effectively, ensuring everyone is working towards the same goals
• Model and demonstrate exceptional customer service standards to store associates, following and demonstrating the One Best Way (OBW) service model
• Manage and support customer service initiatives, ensuring customer needs, complaints, and issues are successfully resolved
• Develop and implement action plans to correct deficiencies and provide process improvement leadership to ensure a high-quality customer experience
• Drive the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements
• Manage and assist in budgeting, forecasting, and controlling expenses in the designated business area to confirm they are indexed to sales
• Monitor and ensure effective merchandise presentation, seasonal transitions, inventory flow, and operational processes
• Develop and implement action plans to mitigate shrink and ensure sales and profit goals are achieved for the business area

Essential Qualifications

To be successful in this role, you will need to meet the following essential qualifications:

• 2 years of college; OR 1 year's retail experience and 1 year's supervisory experience; OR 2 years' general work experience and 1 year's supervisory experience
• Ability to lead and develop teams effectively, teaching, training, and actively listening to associates
• Excellent communication and collaboration skills, with the ability to work with all levels of associates
• Strong customer service skills, with the ability to model and demonstrate exceptional customer service standards
• Ability to drive financial performance and sales, reviewing and evaluating P&L statements and managing expenses
• Strong analytical and problem-solving skills, with the ability to develop and implement action plans to correct deficiencies

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
• Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University
• General work experience supervising 5 or more direct reports, to include the responsibility of performance management, mentoring, hiring, and firing

Skills and Competencies

To be successful in this role, you will need to possess the following skills and competencies:

• Strong leadership and team development skills
• Excellent communication and collaboration skills
• Strong customer service skills
• Ability to drive financial performance and sales
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously
• Strong adaptability and flexibility, with the ability to lead change efforts and implement new initiatives

Career Growth Opportunities and Learning Benefits

At Walmart, we are committed to the growth and development of our associates. As an Overnight Stocking Coach, you will have access to a range of training and development opportunities, including:

• Academy trainings
• Open Door trainings
• Live Better U and Bellevue University programs
• Performance management and mentoring
• Opportunities for advancement and career growth

Work Environment and Company Culture

At Walmart, we pride ourselves on our inclusive and diverse company culture. We believe that our associates are our greatest asset, and we are committed to providing a positive and supportive work environment. As an Overnight Stocking Coach, you will be part of a dynamic and fast-paced team, working together to achieve our mission and goals.

Compensation, Perks, and Benefits

We offer a competitive salary and a range of benefits, including:

• Multiple health plan options, including vision & dental plans for you & dependents
• Financial benefits, including 401(k), stock purchase plans, life insurance, and more
• Associate discounts in-store and online
• Education assistance for Associate and dependents
• Parental Leave Pay during military service
• Paid Time off - to include vacation, sick, parental
• Short-term and long-term disability for when you can't work because of injury, illness, or childbirth

Conclusion

If you are a motivated and experienced retail professional, looking for a new challenge and opportunity to grow and develop your skills, we encourage you to apply for the Overnight Stocking Coach role. With a competitive salary, comprehensive benefits package, and opportunities for career growth and development, this is a great opportunity to join a dynamic and fast-paced team and make a real difference in the lives of our customers and associates.

Apply now to join our team and start your journey as an Overnight Stocking Coach with Walmart. We look forward to receiving your application and discussing this opportunity further.