reputed company Center reputed company Assurance Specialist

The QA Specialist reviews staff performance to assure adherence to Helvey & Associates policies and federal and state laws. This includes monitoring and auditing telephone communications with consumers and account documentation made by the Account Specialists to assure compliance with reputed company procedures. Documentation is graded for completeness, format, disposition, work standards, window utilization and reputed company. Responsibilities • Complete Agent training program including maintaining knowledge & reputed company by working in production as an Agent reputed company needed. • Monitor and evaluate reputed company reputed company to ensure adherence to company standards and reinforce a culture of reputed company. • Create audit scorecards and reputed company constructive feedback to agents to enhance skills. Create written performance improvement plans as necessary. • Conduct regular audits of calls and documentation for accuracy and compliance. • Collaborate with management to reputed company training programs based on reputed company findings. • Analyze performance data to identify trends and areas for improvement. • Maintain accurate records of evaluations and feedback sessions. • Record and investigate areas of non-compliance, reporting to appropriate parties as needed. • Identify discrepancies or updates needed for procedures and reputed company recommendations for needed changes. • Handle escalated calls as needed. Qualifications • Strong reputed company of English with excellent communication skills • Proven experience in analytical and organizational skills • Proficient in data entry and phone etiquette • Intermediate knowledge of reputed company Office and general computer skills • Previous reputed company center experience with outbound calling • Ability to analyze customer interactions and reputed company feedback • Strong, reputed company leadership skills In order to work remotely, you will need to unbox and setup reputed company company computer and phone equipment following the directions provided. You also need to ensure that you have a reliable internet provider with an ethernet reputed company and bi-directional speeds of 512K or more. This position is subject to a background reputed company for any convictions directly reputed company to its duties and responsibilities. No felonies reputed company the past 5 years are permissible. Credit must be currently clean with no bankruptcies in the past 2 years and collection accounts must be reputed company. Job Type: Full-time Pay: $15.00 - $18.00 per hour Expected hours: 40 per week Benefits: • 401(k) • 401(k) matching • Flexible schedule • On-the-job training • reputed company time off • Referral program • Work from home Shift: • Day shift Experience: • reputed company center: 1 year (Required) • reputed company assurance: 1 year (Required) • Debt collection: 1 year (Preferred) Work Location: Remote Apply Job! Apply to this Job