**Experienced Outbound Sales/Engagement Representative - Remote Opportunity to Revolutionize Senior Care Services**

Join The Helper Bees, a pioneering organization dedicated to empowering older adults and their families in their search for quality, affordable in-home care providers. As a remote Outbound Sales/Engagement Representative, you will play a pivotal role in driving customer conversion, building relationships, and facilitating the onboarding process for new customers. If you're passionate about helping others, possess excellent communication skills, and thrive in a fast-paced environment, we invite you to explore this exciting opportunity. **About The Helper Bees** The Helper Bees was founded on the principles of love, passion, and determination to address the pressing need for quality, affordable in-home care providers in underserved communities. Our mission is to help people stay home longer through data-driven services that transform both the payer and the care-recipient experience. As a result, we've been recognized as #67 on Forbes' list of America's Best Startup Employers for 2024. **Our Company Culture** At The Helper Bees, we define our company culture through our Core Values: * **Quickly iterate through solutions**: We move at a fast pace, requiring quick iterations to find a path to a repeatable solution. * **Seek ways to create immediate impact**: Be thoughtful and proactive in how you make an impact on your team. Actively look for ways to make a fast, positive impact. * **Bee the teammate you want to work with**: We work as a team, help each other, and encourage each other. * **Ask questions, answer questions**: You can't iterate through solutions if you don't ask the right questions. When you know the answer, being a good teammate means chiming in to get others up to speed. * **Take the time to celebrate wins**: It's easy for a team that's heads down to forget about all the great things they've accomplished. That's why we make it a priority to remind ourselves to create space to celebrate wins, big or small. **Job Summary** As an Outbound Sales/Engagement Representative, you will be responsible for: * Conducting outbound calls to introduce and promote our products and services to senior adults * Building relationships with potential customers by understanding their needs, preferences, and concerns * Staying well-informed about our products and services to effectively communicate their benefits and features to senior adults * Educating senior adults and their families about the benefits offered and guiding them through our marketplace platform * Listening attentively to customers, addressing their questions, and providing accurate information to help them make informed decisions * Meeting and exceeding weekly and monthly sales targets by effectively converting leads into customers * Conducting timely follow-up calls to ensure customer satisfaction and address any post-sale queries or issues * Accurately recording customer interactions and sales activities in the CRM system * Working closely with the sales team and other departments to share insights and improve sales strategies **Performance Metrics** * Opt-in rate: Maintain target opt-in rate based on specific product * Turn-around time (TAT): Maintain TAT within SLAs * Work in progress (WIP): Converted within 14 days * Outbound calls: Minimum of 40 outbound calls per day **Requirements** * Ability to thrive in a fast-paced environment * Ability to handle objections and solve problems effectively * Ability to engage customers with clear, concise, and compelling communication, effectively explaining product details in an easily understandable manner * Comfort and adaptability when working with technology and learning new programs and computer systems * Strong passion for helping others and problem-solving * Excellent verbal and written communication skills with the ability to connect with senior adults empathetically * Demonstrated patience and empathy when interacting with senior adults * Strong listening skills and the ability to build rapport quickly * Self-motivated with a positive attitude and a strong work ethic * Flexibility to adapt to changing customer needs and sales strategies * Must be 18 years of age or older **Education and Experience** * High school diploma or equivalent preferred * Previous experience in sales, preferably outbound sales, with a track record of meeting or exceeding targets * Experience working with senior adults or in a similar demographic is highly desirable * Experience in the healthcare industry is a plus! **Physical Requirements** * Ability to remain at your designated workstation for the duration of the workday * Constantly operates a computer and other office productivity machinery, such as a phone and Voice over Internet Protocol (VoIP) * The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations * The ability to observe details at close range (typically on a computer screen) **Work Environment and Benefits** This position offers the flexibility of remote work at approved locations within the United States. Candidates must have a reliable internet connection and a designated work environment conducive to professional phone calls and sensitive data. Enjoy the convenience and comfort of working remotely while contributing to our team's success. The Helper Bees is committed to building a workplace where diversity, equity, and inclusion are valued and prioritized. We are an equal opportunity employer that welcomes all qualified applicants without discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any non-merit based or legally protected grounds. **How to Apply** If you're passionate about helping others and possess the skills and experience required for this role, we invite you to apply. Please visit our careers page to view all current job openings and submit your application. We look forward to hearing from you! Apply for this job