Services Implementation Manager

Join us at Jabra, a part of GN, where we take pride in initiating major technology shifts to provide innovative intelligent audio and video solutions that truly make the world look and sound better.

We’re seeking a Services Implementation Manager to execute the rollout of new post-sales service offerings across our Enterprise portfolio. This role combines project management with early-phase customer onboarding support, ensuring that services like extended warranty, advanced care, and Jabra+ premium features are launched effectively and deliver immediate value. The ideal candidate thrives in cross-functional environments, is process-oriented, and brings a customer-centric mindset to scaling new service offerings.

Key Aspects of the role:  

Service Rollout & Implementation 

• Ensure the complete end-to-end implementation of new service offerings, ensuring internal alignment and operational readiness. 
• Collaborate with Product, R&D, Operations, Support, and Sales to build and execute clear rollout plans. 
• Create documentation, playbooks, and processes to support repeatable, scalable service delivery. 
• Coordinate backend setup needs, including system configuration, entitlements, and support workflows. 
   

Customer Onboarding (Initial Phase Support) 

• Serve as the onboarding lead for select enterprise customers during early service deployments. 
• Ensure accurate activation of licenses, configuration of Jabra+ features, and setup of support entitlements. 
• Gather feedback during onboarding to improve service rollout processes and customer experience. 
   

Project Management & Process Optimization 

• Coordinate service rollout projects using structured project management practices. 
• Monitor milestones, dependencies, and risks to guarantee effective execution. 
• Continuously assess and improve delivery processes for efficiency and scalability. 
   

Governance & Stakeholder Communication 

• Provide status updates, documentation, and recommendations to senior leadership and cross-functional partners. 
• Support smooth handoffs from implementation to support and customer success teams. 

What we think you’ll need to thrive in the role

• 5+ years of experience in service implementation, onboarding, delivery operations, similar 
• High level of Project management and organizational skills.
• Ability to work cross-functionally in a global, matrixed environment.
• Familiarity with service platforms (e.g., Salesforce, ServiceNow) and entitlement/license systems.
• Experience supporting enterprise-level customers. 

We believe that your personality is an important factor leading to success in the role 

There is a lot of stakeholder management in this role, and we expect you to collaborate naturally with others to create results. You thrive in an environment with a strong entrepreneurial spirit which requires that you are self-driven and can effortlessly create structure in your work and projects. You naturally take accountability for projects, and we expect that you are analytical and data driven. 

Pay Transparency Notice:

Depending on your work location, the target annual salary for this position can range from $100,000.00 to $140,000.00 base with an additional sales incentive compensation plan. Compensation for roles at GN depend on a wide array of factors including but not limited to location, role, skill set, and level of experience. To remain competitive, GN offers a competitive benefits package, including annual bonuses, health insurance, a 401(k) plan, and paid vacation and holidays.

We encourage you to apply

Even if you don’t match all the above-mentioned skills, we will gladly receive your application if you think you have transferrable skills. We highly value a mindset, motivation, and energy, that aligns with our core values, to not only ensure growth for you, but for your team and the wider GN organization as well.

 We are committed to an inclusive recruitment process

Jabra welcomes applicants from all backgrounds and applicants will receive equal consideration for employment. We make life sound better by developing intelligent sound solutions that transform lives through the power of sound, enabling you to hear more, do more & be more than you ever thought possible. Our integrated headset and communications solutions assist professionals in all types of businesses in being more productive. Our wireless headsets are designed to fit any lifestyle – from sports enthusiasts to commuters and office workers. Jabra is part of the GN group, which operates in more than 90 countries across the world. Founded in 1869, GN group today has more than 6,000 employees. 

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Disability Accommodation:

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail careers.us@jabra.com or call 978-606-2210. This email and phone number is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

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