[Remote] AWS Connect Engineer (Remote only on W2)
Note: The job is a remote job and is open to candidates in USA. Dice is the leading career destination for tech experts at every stage of their careers. Our client, LinQ Global Group, is seeking an AWS Connect Engineer to support contact center operations. The role requires extensive experience in AWS Connect and related technologies, focusing on developing and managing contact center environments.
Responsibilities
• Support client with AWS Connect.
• Understand the entire ecosystem around contact center technologies.
• Integrate with CRMs and custom solutions.
Skills
• Must have prior Contact Center engineering work history with legacy contact center vendors like Genesys, Avaya, Cisco, and/or NICE.
• Looking for engineers with 7-8 years of experience.
• Skilled in AWS Connect, AWS services (such as Lambda, S3, CloudWatch), telephony, scripting with Python and JavaScript, and integration with CRMs (like Salesforce and Zendesk) and custom solutions.
• Individuals should have at least 5 years experience developing, implementing, and managing AWS Connect environments.
• Hold an AWS Solution Architect certification.
• Must understand the entire ecosystem around contact center technologies, including things like Network Engineering, Voice systems design, Unified Communications, PSTN and Carrier technologies, CRM integrations and CTI, API development etc.
Company Overview
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