Remote U.S. Pharmacy Technician – Customer Service Specialist (Full‑Time, 7 AM‑8 PM CT Shifts, Prior‑Authorization Expertise)

About NTT Data Services – A Global Leader Driving Digital Transformation in Healthcare

NTT Data Services is a premier IT and business services organization headquartered in Texas, proudly operating under the umbrella of the NTT DATA family—a $30 billion multinational technology powerhouse with a presence in over 80 countries. Our mission is to empower healthcare providers, payors, and patients through innovative digital solutions that improve outcomes, reduce costs, and streamline care delivery. From cloud‑based data analytics platforms to secure edge‑to‑cloud infrastructure, we combine deep industry expertise with cutting‑edge technology to solve the most complex challenges facing the healthcare ecosystem today. As part of this vibrant ecosystem, every team member contributes to a purpose‑driven story of transformation, making a tangible impact on the lives of millions.

Position Overview – Remote Pharmacy Technician – Customer Service Specialist

We are actively seeking a high‑energy, detail‑oriented Remote Pharmacy Technician to join our Customer Service team. This role is a critical bridge between members, providers, and our clinical pharmacy experts, ensuring every inbound call is handled with professionalism, empathy, and regulatory compliance. Operating from the comfort of your home, you will manage high‑volume, criteria‑based prior‑authorization requests, document approvals and denials with precision, and route complex clinical questions to licensed pharmacists. This is a temporary, 6‑to‑12‑month assignment with the possibility of extension, offering a competitive hourly rate of $19‑$21.70 and a structured schedule that supports work‑life balance.

Key Responsibilities

• Answer inbound calls from members, healthcare providers, and internal stakeholders, delivering courteous and accurate assistance.
• Execute the criteria‑based prior‑authorization workflow, verifying patient eligibility, medication details, and clinical criteria.
• Accurately document all approvals, denials, and follow‑up actions in the electronic system, adhering to privacy and compliance standards.
• Escalate clinical judgments, complex medication queries, and adverse events to a licensed pharmacist for resolution.
• Maintain up‑to‑date knowledge of pharmacy benefit plans, formulary restrictions, and regulatory guidelines (e.g., HIPAA, state pharmacy statutes).
• Participate in daily and weekly performance huddles, sharing insights and identifying opportunities for process improvement.
• Provide timely feedback to the Quality Assurance team regarding call trends, documentation gaps, and training needs.
• Support cross‑functional initiatives such as new medication onboarding, policy updates, and system enhancements.
• Adhere to assigned shift schedules (7 AM‑8 PM Central Time) and mandatory training sessions (8 AM‑4:30 PM CT).
• Contribute to a positive, collaborative remote work environment by communicating effectively with teammates and supervisors.

Essential Qualifications

• Minimum of 1 year experience in a high‑volume call‑center environment, preferably within healthcare, social services, or a related field.
• Demonstrated ability to navigate multiple software platforms simultaneously while maintaining accuracy and speed.
• Strong verbal communication skills with a clear, friendly, and professional telephone demeanor.
• Proven record of adhering to compliance standards, including confidentiality and data protection policies.
• High school diploma or GED required; ability to provide verifiable documentation upon request.
• Reliable high‑speed internet connection (minimum 25 Mbps download) and a suitable home office setup meeting ergonomic standards.
• Basic proficiency with Microsoft Office Suite (Word, Excel, Outlook) and familiarity with CRM or case‑management systems.

Preferred Qualifications & Certifications

• Certified Pharmacy Technician (CPhT) credential from the Pharmacy Technician Certification Board (PTCB) or a state‑specific equivalent.
• Experience with prior‑authorization platforms such as CoverMyMeds, Surescripts, or similar tools.
• Knowledge of health‑insurance terminology, pharmacy benefit management (PBM) processes, and formulary structures.
• Previous exposure to remote or virtual work environments, demonstrating self‑discipline and time‑management skills.
• Bilingual proficiency (English/Spanish) to serve a diverse member base.

Core Skills & Competencies for Success

• Attention to Detail: Ability to capture, verify, and record information with zero errors.
• Problem‑Solving: Quickly assess situations, determine the appropriate course of action, and know when to involve a pharmacist.
• Empathy & Customer Focus: Recognize member concerns, respond with patience, and build trust.
• Time Management: Efficiently manage call volume while meeting documentation deadlines.
• Team Collaboration: Share insights, support peers, and contribute to collective performance goals.
• Adaptability: Thrive in a dynamic environment with evolving policies, technology updates, and regulatory changes.
• Technical Fluency: Comfortable using digital tools, navigating electronic health records, and learning new software quickly.

Work Schedule, Environment & Remote Set‑up

This role operates on a flexible schedule within the 7 AM‑8 PM Central Time window, allowing you to choose shift patterns that align with personal commitments while still meeting business needs. As a fully remote position, you will enjoy a dedicated home office equipped with a company‑provided headset, secure VPN access, and a comprehensive onboarding program. NTT Data Services provides a stipend for ergonomic furniture and a monthly allowance for internet costs to ensure a comfortable, productive workspace. Regular virtual check‑ins, team huddles, and an online community platform foster camaraderie and keep remote employees engaged.

Compensation, Benefits & Growth Opportunities

Our remuneration package reflects the market benchmark for skilled pharmacy technicians, offering an hourly rate of $19‑$21.70 based on experience, location, and expertise. In addition to competitive pay, you will be eligible for performance‑based incentives tied to individual and company goals. While this position is temporary, NTT Data Services often extends high‑performing contractors into permanent roles, providing a clear career trajectory within the organization. Benefits may include:

• Access to comprehensive health, dental, and vision plans (for eligible full‑time hires).
• Retirement savings options, including 401(k) matching.
• Paid time off and paid holidays.
• Professional development scholarships for certifications, webinars, and industry conferences.
• Mentorship programs linking you with senior pharmacists and IT professionals.
• Employee assistance programs (EAP) offering counseling, financial planning, and wellness resources.

Regardless of contract length, you will gain exposure to cutting‑edge health‑technology platforms, enhancing your resume and positioning you for future leadership or specialist roles in pharmacy operations, health informatics, or client services.

Company Culture, Diversity & Inclusion

NTT Data Services prides itself on cultivating an inclusive environment where every voice is heard and every perspective valued. Our global workforce reflects a mosaic of cultures, backgrounds, and experiences, which fuels innovation and enriches collaboration. We champion a culture of continuous learning, encouraging employees to pursue new skills and share knowledge across borders. Through employee resource groups (ERGs), regular virtual town halls, and a transparent leadership communication model, we build trust and empower individuals to bring their authentic selves to work. Our commitment to equal opportunity extends to recruitment, promotion, and compensation practices, ensuring fairness at every stage of the employee lifecycle.

Why Join NTT Data Services?

Choosing NTT Data Services means aligning yourself with a forward‑thinking organization that consistently ranks among the top IT service providers worldwide. You will be part of a team that:

• Delivers impactful solutions to leading healthcare institutions, influencing patient care on a national scale.
• Benefits from a robust mentorship network, giving you direct access to seasoned pharmacy and technology experts.
• Receives ongoing training on emerging regulatory frameworks, medication safety initiatives, and digital health trends.
• Works in a flexible, remote‑first environment that respects work‑life harmony.
• Participates in corporate social responsibility programs, contributing to community health outreach and sustainability projects.

By joining us, you become an ambassador of excellence, helping to shape the future of pharmacy services while advancing your own professional journey.

Application Process & Next Steps

If you are ready to bring your customer‑service expertise, pharmacy knowledge, and passion for healthcare to a dynamic, remote role, we invite you to submit your application today. The process is straightforward:

1. Submit Your Resume: Upload a current resume highlighting relevant call‑center and pharmacy experience.
2. Complete the Online Assessment: A brief skills assessment will gauge your communication style and problem‑solving abilities.
3. Virtual Interview: Participate in a video interview with our hiring manager to discuss your background and the role’s expectations.
4. Offer & Onboarding: Upon selection, you will receive an offer letter, compensation details, and a comprehensive remote‑onboarding plan.

We encourage candidates of all backgrounds to apply. If you require any accommodations during the recruitment process due to a disability, please let your recruiter know, and we will make the necessary arrangements.

Take the Next Step in Your Pharmacy Career

Ready to make an impact from the comfort of your home? Click the link below to start your application and join a team that values expertise, compassion, and innovation.