Remote Inbound Call Pharmacy Technician – Certified Pharmacy Professional for Patient Care & Prescription Management (Ohio, Indiana, Florida)

About Evernorth Health Services – A Division of The Cigna Group

At Evernorth Health Services, we are on a relentless mission to transform how millions of people experience health and wellness. As the pharmacy‑focused arm of The Cigna Group, we design and deliver innovative pharmacy, care, and benefits solutions that empower individuals to live healthier, more vibrant lives. Our culture blends cutting‑edge technology with compassionate, patient‑first thinking, creating a workplace where every employee can make a tangible impact on the health of a nation.

Our remote teams are an integral part of this vision. By leveraging secure digital platforms, we connect skilled pharmacy professionals with patients across the United States, ensuring safe, accurate, and timely medication support—no matter where you choose to work from. As a member of the Evernorth family, you’ll join a community that values diversity, inclusion, and continuous learning, while championing the highest standards of ethical pharmacy practice.

Why This Remote Pharmacy Technician Role Stands Out

• Patient‑Centric Impact: Directly support patients and prescribers by handling inbound pharmacy calls, clarifying prescription details, and ensuring seamless medication delivery.
• Work‑From‑Home Flexibility: Perform your duties from a dedicated home office, enjoying a consistent 40‑hour schedule (Monday‑Friday) with optional voluntary overtime.
• Competitive Compensation: Earn an hourly rate ranging from $17 to $24 USD, plus eligibility for an annual performance bonus.
• Robust Benefits from Day One: Health, dental, vision, and behavioral health coverage; 401(k) with company match; tuition reimbursement; 18 PTO days plus eight holidays; and more.
• Career Advancement: Access to structured professional development programs, mentorship, and clear pathways to senior pharmacy or managerial roles within Evernorth.
• State‑Compliance Assurance: Work within Ohio, Indiana, or Florida, adhering to each state’s pharmacy regulations and standards.

Key Responsibilities – What Your Day Will Look Like

• Inbound Call Management: Receive and handle calls transferred from contact‑center representatives, providing clear, accurate information to patients, providers, and prescribers. Resolve inquiries or appropriately route calls to pharmacists.
• Prescription Data Entry: Accurately translate prescriber instructions into the patient’s electronic profile, ensuring compliance with state and federal regulations, including controlled‑substance handling where applicable.
• Quality Assurance & Reporting: Conduct real‑time verification of prescription details, report adverse events, and document any discrepancies or potential safety concerns.
• Collaborative Teamwork: Work closely with pharmacists, fellow technicians, and other clinical staff, following established policies, procedures, and best‑practice guidelines.
• Patient & Provider Outreach: Proactively contact prescribers or patients when clarification is needed, fostering a seamless medication journey from order to fulfillment.
• System & Process Education: Continually learn and adapt to internal pharmacy platforms, software tools, and workflow updates to maintain high efficiency and accuracy.
• Regulatory Compliance: Maintain strict adherence to Ohio, Indiana, and Florida pharmacy laws, as well as Evernorth’s internal compliance standards, including HIPAA privacy rules.

Essential Qualifications – What You Must Bring

• Education: High School Diploma or GED equivalent.
• Licensure: Current, valid Pharmacy Technician license in Ohio, Indiana, or Florida.
• Experience: Minimum of 1 year of relevant experience in a pharmacy setting (retail, hospital, or specialty) demonstrating proficiency in prescription processing and patient interaction.
• Technical Skills: Comfortable navigating Windows operating systems, Microsoft Office (Word, Excel, Outlook), and internet/email platforms. Ability to quickly master proprietary pharmacy management systems.
• Communication: Excellent verbal and written communication skills, with the ability to convey complex medication information clearly and empathetically.
• Detail‑Oriented Mindset: Strong arithmetic abilities, meticulous attention to detail, and a commitment to error‑free documentation.
• Residency Requirement: Must legally reside in Ohio, Indiana, or Florida and maintain a reliable, wired broadband internet connection (minimum 10 Mbps download / 5 Mbps upload).

Preferred Qualifications – How to Differentiate Yourself

• Certification as a Certified Pharmacy Technician (CPhT) through the PTCB or a state‑recognised equivalent.
• Experience handling inbound pharmacy calls or working within a remote/tele‑pharmacy environment.
• Familiarity with electronic health record (EHR) systems, pharmacy dispensing software (e.g., QS/1, Cerner, Medi‑ware), and medication therapy management platforms.
• Demonstrated ability to manage high call volumes while maintaining composure and accuracy.
• Knowledge of HIPAA regulations and best practices for patient data security.
• Additional language proficiency (Spanish, French, etc.) to service a diverse patient population.

Core Skills & Competencies – The Toolkit for Success

• Customer Service Excellence: Empathetic, patient‑focused approach that builds trust and resolves concerns promptly.
• Critical Thinking: Ability to assess prescription information, identify potential issues, and take decisive action.
• Organizational Agility: Efficiently multitask between calls, data entry, and documentation without compromising accuracy.
• Team Collaboration: Strong partnership mindset, willing to seek guidance from pharmacists and share knowledge with peers.
• Adaptability: Thrive in a dynamic, technology‑driven environment with evolving processes and regulatory updates.
• Ethical Judgment: Unwavering commitment to patient safety, confidentiality, and professional integrity.

Compensation, Benefits & Perks – What You’ll Receive

Evernorth values the contributions of every team member and invests in a comprehensive rewards package designed to support both professional achievement and personal well‑being.

• Hourly Wage: $17 – $24 USD, dependent on experience, licensure, and geographic location.
• Annual Bonus Potential: Performance‑based incentive program rewarding exceptional service and adherence to quality metrics.
• Health Coverage: Medical, dental, vision, and preventive care plans available from day one, with options for flexible spending accounts.
• Well‑Being Programs: Access to behavioral health resources, wellness coaching, and employee assistance programs.
• Retirement Savings: 401(k) plan with company matching contributions to help you build a secure future.
• Paid Time Off: 18 PTO days plus eight paid holidays annually, encouraging work‑life balance.
• Professional Development: Tuition reimbursement for approved coursework, on‑the‑job training, and certifications.
• Virtual Work Environment: Fully equipped home‑office setup, with the requirement of a wired internet connection; company may provide a stipend for ergonomic equipment.
• Career Pathways: Clear progression routes to senior pharmacy technician, lead technician, or supervisory roles, supported by mentorship and leadership development programs.

Career Development & Growth Opportunities

At Evernorth, your career is a journey, not a destination. We empower our remote pharmacy technicians with continuous learning resources, including:

• Access to internal learning portals featuring pharmacy law updates, clinical best practices, and soft‑skill training.
• Mentorship pairings with experienced pharmacists to deepen clinical knowledge and foster professional confidence.
• Opportunities to cross‑train in specialty areas such as oncology, immunology, or medication therapy management, expanding your expertise.
• Regular performance reviews that identify growth milestones, set actionable goals, and recognize achievements.
• Eligibility for leadership development tracks, preparing high‑performing technicians for supervisory or managerial positions within the broader Evernorth network.

Whether you aspire to become a Certified Pharmacy Technician trainer, a clinical operations specialist, or a pharmacy services manager, Evernorth provides the roadmap and the support to help you reach those ambitions.

Work Environment & Culture – Your Virtual Home Office

Our remote workforce enjoys a collaborative, inclusive culture that mirrors the energy of an on‑site team while providing the autonomy of home‑based work. Key cultural pillars include:

• Safety‑First Mindset: We maintain rigorous safety protocols to protect patients and staff, emphasizing accurate medication handling and data privacy.
• Diversity & Inclusion: A commitment to equal opportunity, celebrating varied perspectives, and fostering an environment where every voice is heard.
• Team Connection: Regular virtual huddles, peer‑learning sessions, and online social events keep colleagues connected and engaged.
• Innovation‑Driven: We encourage ideas that improve pharmacy workflows, enhance patient experience, and leverage emerging technologies.
• Work‑Life Harmony: Predictable schedules, generous PTO, and resources for mental and physical health help you thrive both at work and at home.

Application Process & Next Steps

If you are a motivated, detail‑oriented pharmacy professional who is excited to deliver exceptional patient care from the comfort of your home, we want to hear from you. Follow these steps to join our dedicated team:

1. Submit Your Application: Click the “Apply To This Job” link below and complete the online form, attaching an updated resume that highlights your pharmacy experience and licensure.
2. Initial Screening: Our recruiting team will review your qualifications and contact you for a brief telephone interview to discuss your background and interest.
3. Virtual Assessment: Successful candidates will complete a short skills assessment focused on prescription entry, communication scenarios, and compliance knowledge.
4. Final Interview: A video interview with a hiring manager and senior pharmacist will explore your fit within the team, technical aptitude, and commitment to patient safety.
5. Onboarding & Training: Once selected, you’ll receive a comprehensive onboarding package, including equipment setup guidance, system access, and a structured training curriculum that prepares you for your first live call.

We celebrate diverse talent and encourage applicants of all backgrounds to apply. If you require a reasonable accommodation to complete the application process, please email SeeYourself@cigna.com. Your privacy and comfort are paramount.

Seize This Opportunity to Make a Significant Impact

Join Evernorth Health Services today and become a vital link in a network that improves lives daily. Your expertise, compassion, and dedication will shape the future of remote pharmacy care. Apply now and start a rewarding career that blends professional growth with meaningful patient interaction.

Apply To This Job