Remote Pharmacy Technician – Prescription Entry & Customer Service Specialist for Long-Term Care & Assisted Living Facilities
Why Join HealthDirect – A Legacy of Care Spanning Over a Century
For more than 50 years, HealthDirect has been the trusted pharmacy partner for long‑term care (LTC) communities, correctional facilities, and group homes across the United States. As a proud division of KPH Healthcare Services—a billion‑dollar, 100 % employee‑owned organization rooted in the historic Kinney Drugs brand dating back to 1903—we combine a deep‑seated commitment to community health with the innovative spirit of modern pharmaceutical practice. Our portfolio includes Kinney Drugs, ProAct Inc., HealthDirect, and Noble Health Services, each sharing a common mission: deliver safe, reliable, and compassionate medication solutions to the people who need them most.
HealthDirect’s rapid expansion—growing from four pharmacies in two states to twenty locations across eight states in just six years—has propelled us to a team of more than 900 dedicated professionals. We are now looking for motivated, detail‑oriented individuals who thrive in a remote, fast‑paced environment to help us continue the tradition of excellence. If you are passionate about improving medication safety for vulnerable populations while enjoying the flexibility of a work‑from‑home role, you have found your next career home.
Position Overview – What You’ll Do Each Day
Reporting directly to a licensed pharmacist, the Remote Pharmacy Technician will serve as the critical link between prescribing clinicians, pharmacy operations, and the facilities we serve. Your primary focus will be precise prescription entry, thorough billing oversight, and delivering top‑tier customer service to our partner facilities.
Key Responsibilities
- Prescription Processing: Accurately enter medication orders, verify patient profiles, and ensure all prescription details meet regulatory standards before submission.
- Third‑Party Claims Management: Review, submit, and reconcile insurance and third‑party claims to guarantee timely reimbursement and compliance.
- Customer Service & Problem Resolution: Serve as the first point of contact for assigned facilities, addressing inquiries, resolving medication‑related issues, and maintaining strong professional relationships.
- Data Integrity: Keep patient and facility records up‑to‑date, guaranteeing that medication histories, allergies, and dosage instructions are current and error‑free.
- Billing Accuracy: Generate, verify, and apply monthly billing statements for each facility, ensuring that charges and credits reflect actual dispensing activity.
- Production Targets: Meet or exceed prescribed productivity metrics while maintaining the highest quality standards.
- Travel (Optional): Participate in occasional on‑site meetings or drug‑exchange sessions at partner facilities when needed.
- Team Mentorship: Assist with onboarding, orientation, and training of new pharmacy technicians and support staff.
- Regulatory Compliance: Complete mandatory training programs (HIPAA, Fraud, Waste & Abuse, MethGuard, etc.) and stay current with all state and federal pharmacy regulations.
- Additional Duties: Perform any other tasks assigned by supervisory staff to support overall pharmacy operations.
Who We’re Looking For – The Ideal Candidate
Essential Qualifications
- High school diploma or GED (minimum); an Associate’s degree in Business Administration, Health Services, or a related field is preferred.
- 3–6 months of hands‑on experience as a pharmacy technician, preferably in a hospital, long‑term‑care, or retail pharmacy setting.
- Current registration as a Pharmacy Technician with the state board of the employee’s residence (Vermont, New Hampshire, or Ohio).
- Strong computer literacy, including proficiency with pharmacy management software, electronic health records, and standard keyboarding.
- Excellent verbal and written communication skills, with a demonstrated ability to provide friendly, professional customer service.
- Ability to multitask, prioritize, and manage time effectively in a remote work environment.
Preferred Attributes
- Experience working with LTC or assisted‑living facilities, understanding the unique medication needs of elderly or special‑needs populations.
- Familiarity with third‑party billing platforms and insurance claim adjudication processes.
- Demonstrated initiative in process improvement, such as suggesting workflow enhancements or contributing to quality‑assurance projects.
Core Skills & Competencies for Success
- Attention to Detail: Precisely capture medication data, dosing instructions, and patient identifiers to prevent errors.
- Organizational Excellence: Keep multiple facility accounts, billing cycles, and training requirements organized and up‑to‑date.
- Customer‑Centric Mindset: Anticipate facility needs, respond promptly to inquiries, and maintain a courteous, solutions‑focused demeanor.
- Technical Proficiency: Navigate pharmacy software, spreadsheets, and secure communication tools with ease.
- Compliance Awareness: Apply knowledge of HIPAA, state pharmacy regulations, and federal drug safety mandates in daily tasks.
- Adaptability & Flexibility: Thrive in a dynamic environment where shift schedules may include nights, weekends, and occasional travel.
- Team Collaboration: Cooperate effectively with pharmacists, peers, and external partners to achieve shared goals.
Career Growth – Your Path at HealthDirect
HealthDirect invests heavily in employee development. As a Remote Pharmacy Technician, you will have access to a robust learning platform featuring:
- Continuing education credits for pharmacy practice, regulatory updates, and advanced clinical topics.
- Mentorship programs pairing new technicians with seasoned pharmacists and senior technicians.
- Opportunities to transition into senior technical roles, medication therapy management, or supervisory positions as you gain experience.
- Cross‑training options in specialty pharmacy, logistics, and quality assurance to broaden your skill set.
Our commitment to internal promotion means that high‑performing technicians often move into leadership roles, contributing to strategic initiatives that shape the future of medication delivery for LTC communities nationwide.
Work Environment & Culture – What It’s Like to Be Part of the Team
Although you will work remotely, you are never isolated. HealthDirect fosters a collaborative, inclusive culture built on trust, accountability, and shared purpose. Highlights of our workplace include:
- Virtual Team Huddles: Regular video conferences where teams share successes, discuss challenges, and celebrate milestones.
- Employee Resource Groups: Communities focused on professional growth, wellness, and diversity & inclusion.
- Recognition Programs: Awards for outstanding customer service, safety compliance, and innovative ideas.
- Technological Support: Company‑provided hardware, secure VPN access, and IT help‑desk services to ensure a smooth remote experience.
- Work‑Life Balance: Flexible scheduling, paid time off, and a culture that respects personal time while meeting operational needs.
Compensation, Benefits & Perks
HealthDirect offers a competitive hourly wage ranging from $14.56 to $19.45, determined by experience, education, and skill set. In addition to base pay, our comprehensive benefits package may include:
- Health, dental, and vision insurance with employer contributions.
- Retirement savings plan (401k) with matching contributions.
- Paid holidays, vacation days, and sick leave.
- Employee assistance program (EAP) for personal and professional support.
- Tuition reimbursement for approved continuing‑education courses.
- Company‑wide wellness initiatives, including virtual fitness classes and mental‑health resources.
Application Process – Your Next Step
Ready to become a valued member of a forward‑thinking, patient‑focused pharmacy team? The application process is simple:
- Click the “Apply Now” button below.
- Submit your resume and a brief cover letter highlighting your relevant experience.
- Complete our online pre‑employment questionnaire.
- If selected, you will receive a virtual interview invitation followed by a brief background and drug‑screening assessment.
We review applications on an ongoing basis, and our recruiting team will reach out promptly to discuss next steps.
Join Us – Make a Difference From Home
At HealthDirect, you are more than a pharmacy technician—you are a vital member of a mission‑driven organization that safeguards the health of thousands of residents every day. If you thrive in a remote setting, possess a keen eye for detail, and are eager to deliver exceptional service to long‑term‑care partners, we invite you to apply today. Your expertise will help us continue a century‑long tradition of trust, quality, and community health.
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