Experienced Inside Sales Specialist for Live Chat and Email Communications – B2B Sales and Customer Service Expert

Welcome to blithequark: A Leader in Innovative Products and Solutions

At blithequark, we pride ourselves on being North America's leading supplier and fabricator of a wide range of innovative products, including Perforated and Expanded Metals, Wire Mesh, and Designer Metals, as well as a complete line of Metal Grating and Flooring Products. With 19 service centers nationwide, we are committed to providing exceptional service and support to our customers across various industries and applications. As a dynamic and growth-oriented company, we are now seeking an experienced Inside Sales Specialist to join our team and contribute to our continued success.

About the Role: Inside Sales Specialist

We are excited to offer a unique opportunity for an Inside Sales Specialist to develop and maintain strong relationships with our customers, gather requirements, and negotiate terms to provide our products to a diverse range of industries and applications. As an Inside Sales Specialist at blithequark, you will be responsible for leveraging digital communications, including live chat and email, to engage with customers, identify their needs, and provide tailored solutions to meet their requirements. This is a great B2B professional sales opportunity with a large base of repeat customers, offering a chance to build long-term relationships and drive business growth.

Key Responsibilities:

• Develop and maintain relationships with existing customers via phone calls, emails, and live chat, ensuring exceptional customer service and support.
• Identify and investigate customer requirements, providing solutions to meet their needs and exceed their expectations.
• Make accurate, rapid cost calculations to provide customers with quotations, and negotiate the terms of agreements to close sales.
• Provide superior customer service to increase sales opportunities, advise on forthcoming product developments, and upsell special promotions.
• Check quantities in inventory and order progress with suppliers, ensuring timely and efficient delivery of products.
• Gather market and customer information to provide feedback on future buying trends, identifying new markets and business opportunities.
• Aim to meet or exceed sales targets, contributing to the growth and success of blithequark.

Qualifications and Requirements

To be successful in this role, you should possess a degree in Business Administration, Marketing, or equivalent sales experience. We welcome candidates with enthusiasm to serve our customers, and we provide weeks of personalized training to learn our products and our business, ensuring that our sales professionals are knowledgeable and well-equipped to succeed.

The ideal candidate will have:

• An enthusiastic and results-driven approach to sales, with industrial/technical product sales, B2B sales, or strong customer service experience.
• Strong math skills and the ability to learn technical product applications, with excellent communication skills, both verbal and written.
• Computer proficiency, including MS Word, Excel, and the ability to type 40 WPM, with a strong team player mentality and the ability to prioritize and multi-task.
• A high level of professionalism, with strong attention to detail and the ability to demonstrate creativity and initiative in a sales environment.

What We Offer:

At blithequark, we are committed to rewarding our team members with a comprehensive benefits package, including:

• Quarterly recognition incentives to recognize and reward outstanding performance.
• A generous benefits package, including 1st day eligibility for health insurance, three weeks of PTO, 9 paid holidays, 401k with employer match, and Company-provided disability/life insurance.
• A dynamic and supportive work environment, with opportunities for career growth and professional development.
• A strong advocate of workforce diversity, with a commitment to creating an inclusive and respectful workplace culture.

Career Growth and Development Opportunities

At blithequark, we are dedicated to helping our team members grow and develop in their careers. As an Inside Sales Specialist, you will have access to ongoing training and development opportunities, including:

• Personalized training to learn our products and our business, ensuring that you have the knowledge and skills to succeed in your role.
• Regular feedback and coaching, to help you refine your skills and achieve your goals.
• Opportunities for career advancement, with a clear path for progression and growth within the company.

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and supportive work environment, with a strong focus on teamwork, collaboration, and mutual respect. Our company culture is built on the values of:

• Integrity, with a commitment to honesty, transparency, and ethics in all our interactions.
• Customer focus, with a dedication to delivering exceptional service and support to our customers.
• Innovation, with a passion for developing new and innovative products and solutions.
• Teamwork, with a collaborative and inclusive approach to working together to achieve our goals.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, with a range of perks and benefits, including:

• A comprehensive benefits package, with health insurance, 401k matching, and paid time off.
• A dynamic and supportive work environment, with opportunities for career growth and professional development.
• Recognition and reward programs, to recognize and reward outstanding performance.
• A range of perks and benefits, including dental insurance, vision insurance, and company-provided disability/life insurance.

Conclusion

If you are a motivated and results-driven sales professional, with a passion for delivering exceptional customer service and driving business growth, we encourage you to apply for this exciting opportunity to join our team at blithequark. As an Inside Sales Specialist, you will have the chance to develop and maintain strong relationships with our customers, identify new markets and business opportunities, and contribute to the continued success of our company. With a comprehensive benefits package, ongoing training and development opportunities, and a dynamic and supportive work environment, this is a unique chance to take your career to the next level and achieve your goals. Apply now to join our team and become a part of the blithequark family!