Junior Technical Support Specialist for 24/7 Live-Chat Team in Mobile and Online Banking Technology at blithequark

Introduction to blithequark and the Industry

blithequark is a pioneering force in the realm of mobile and online banking technology, dedicated to providing innovative solutions that transform the way financial institutions operate and serve their customers. As a leader in this field, blithequark is committed to delivering exceptional support to its clients and end-users, ensuring seamless experiences with its cutting-edge products. The mobile and online banking technology sector is rapidly evolving, with advancements in digital payments, security, and user experience. This evolution presents a dynamic and challenging environment where professionals can grow, learn, and make significant contributions.

About the Role

We are seeking a highly motivated and technically inclined Junior Technical Support Specialist to join our 24/7 live-chat team. This role is pivotal in providing top-notch support to our clients and end-users, addressing technical queries, and ensuring the smooth operation of our mobile and online banking solutions. As an entry-level position, it offers a unique opportunity for growth and development within a supportive and collaborative environment. You will be working closely with a small team, under the guidance of a team manager, and in coordination with other departments across blithequark.

Key Responsibilities

• Product Knowledge: Develop an in-depth understanding of blithequark's banking software and apps to effectively support end-users.
• Collaboration: Coordinate with software technicians, technical support, and developers as needed to resolve complex issues.
• Troubleshooting: Examine technical logs to identify, troubleshoot, and resolve issues encountered during 24/7 client support projects.
• Communication: Handle technical processes and explain them in a clear, concise manner to less-technical individuals.
• Quality Management: Manage, monitor, and improve the quality of the tech support process to ensure high standards of service.

Requirements for Success

To excel in this role, you will need to possess excellent written and spoken English skills, enabling you to communicate effectively with clients and team members. The ability to establish good working relationships with customers is crucial, as is a solid troubleshooting ability and the capacity to learn technical skills quickly. An in-depth learning and understanding of blithequark's mobile and online banking products, as well as the ability to coordinate with developers to investigate and diagnose issues, are also essential.

Essential Qualifications

• Excellent written and spoken English skills.
• Ability to establish good working relationships with customers.
• Solid troubleshooting ability.
• Capacity to learn technical skills quickly.
• In-depth learning and understanding of blithequark's mobile and online banking products.
• Ability to manage a dynamic workload with many concurrent tasks.

Preferred Qualifications

• Experience in banking live-chat support would be a significant asset.
• Prior experience in technical support, especially in a 24/7 environment, is highly desirable.
• Familiarity with Dialogflow or similar technologies.
• Experience with various mobile phone platforms, particularly iOS and Android.
• Basic project management experience or knowledge.
• Experience working directly with US-based customers and knowledge of the US banking system.

Career Growth and Learning Opportunities

At blithequark, we are committed to the growth and development of our team members. This role offers a unique opportunity to learn about the latest technologies in mobile and online banking, develop strong technical and communication skills, and progress within the company. Through regular knowledge sharing among colleagues and community of practice initiatives, you will be supported in your professional development and encouraged to take on new challenges.

Work Environment and Culture

blithequark prides itself on its friendly and easy-going international team and colleagues. We believe in fostering a collaborative and supportive work environment that encourages creativity, innovation, and mutual respect. As a fully remote team, we offer the flexibility to work from anywhere, providing you with the autonomy to manage your work-life balance effectively.

Compensation and Benefits

We offer a competitive salary package, reflecting your skills, experience, and contributions to the team. Additional benefits include long-term employment opportunities, internet compensation, and a dynamic, international work environment. Our benefits are designed to support your well-being, professional growth, and financial security, ensuring that you feel valued and rewarded for your hard work.

Conclusion and Call to Action

If you are a motivated, tech-savvy individual with a passion for delivering exceptional customer support and a keen interest in mobile and online banking technology, we invite you to join our team at blithequark. This Junior Technical Support Specialist role is an exciting opportunity to launch or advance your career in a dynamic, growth-oriented company. With its competitive benefits, flexible work arrangements, and commitment to employee development, blithequark is the ideal place to achieve your professional goals and make a meaningful impact in the fintech industry. Apply now to embark on this rewarding journey and become a part of our innovative team.