Experienced Call Center Representative for Data Entry and Customer Service – Full-Time Remote Opportunity at blithequark

Introduction to blithequark

At blithequark, we are committed to making a positive impact on the lives of our customers and patients. As a leading healthcare, pharmacy, and retail company, we strive to provide exceptional services and products that cater to the diverse needs of our communities. With a rich legacy of caring for communities, we aim to create more happy lives through better health. Our mission is to make healthcare accessible, affordable, and convenient for all, and we are looking for talented and dedicated individuals to join our team.

Job Overview

We are seeking an experienced Call Center Representative to join our team at blithequark. As a Call Center Representative, you will be responsible for handling high-volume customer requests, performing data entry tasks, and providing exceptional customer service to our patients and clients. This is a full-time remote opportunity, and we are looking for someone who is passionate about delivering outstanding customer experiences and has a strong background in data entry and customer service.

Key Responsibilities

• Utilize blithequark's prescription data entry methodology and rules to process new patient enrollments and enter data into our system.
• Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
• Investigate and resolve missing prescription data, and interpret medical abbreviations (SIG codes).
• Resolve data entry-related exceptions and communicate with patients, prescribers, and other stakeholders as needed.
• Provide assistance to pharmacists, both in the office and in other locations, and escalate issues to senior-level staff as appropriate.
• Obtain a valid professional license or certification within the first 90 days of employment and maintain an active professional license or certification.

Essential Qualifications

• High School Diploma or GED.
• Basic level computer skills, including starting and shutting down a computer, using a mouse, and accessing information online.
• Basic web browser skills, including opening a browser, typing URLs, using a search engine, and completing online forms.
• Intermediate level keyboarding skills (at least 25 WPM, typing by memory, and organizing documents).
• Ability to communicate effectively in writing and verbally.
• Must be at least 18 years old.

Preferred Qualifications

• At least 1 year of pharmacy technician experience in a retail or call center environment.
• At least 1-2 years as a pharmacy technician with a certification/registration by the state as granted by the State Board for Pharmacies or a nationally recognized certification agency.
• Experience providing customer service to internal and external clients, including meeting quality standards for services and assessment of customer satisfaction.
• Intermediate to advanced level keyboarding skills (at least 35 WPM, typing by memory, and organizing documents).
• Fluency in Spanish and English.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Call Center Representative, you will have access to training and development programs that will help you enhance your skills and knowledge in data entry, customer service, and pharmacy operations. You will also have opportunities to advance your career within the company and take on new challenges and responsibilities.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive work environment. We believe in fostering a culture of respect, empathy, and teamwork, and we are committed to creating a workplace where everyone feels valued and supported. As a remote employee, you will be part of a virtual team that is passionate about delivering exceptional customer experiences and making a positive impact on the lives of our patients and clients.

Compensation, Perks, and Benefits

We offer a competitive salary range of $25-$35 per hour, as well as a comprehensive benefits package that includes medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer a range of perks and discounts, including discounts on our products and services, flexible scheduling, and opportunities for professional development and growth.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity at blithequark. As a Call Center Representative, you will be part of a dynamic team that is dedicated to making a positive impact on the lives of our patients and clients. Don't miss out on this opportunity to join a leading healthcare, pharmacy, and retail company and take your career to the next level. Apply now and become a part of the blithequark team!