Experienced Customer Care Specialist for Financial Operations – Delivering Exceptional Service and Support in a Dynamic Remote Environment

Introduction to blithequark

At blithequark, we are driven by the vision of empowering teams and individuals worldwide to achieve their best work. Founded on the principles of innovation and excellence, our company has grown to deliver a leading cloud-based platform for work execution. This platform enables organizations to streamline their processes, automate tasks, and achieve better business outcomes. As a key member of our team, you will play a vital role in ensuring our customers receive the highest level of support and service, contributing to their success and satisfaction.

Job Overview

We are seeking an experienced and skilled Customer Care Specialist to join our Financial Operations (FinOps) team. As the first line of interaction for all finance-related queries, you will be responsible for managing inbound customer service ticket queries, phone calls, and voicemails. Your expertise and dedication will be crucial in providing timely and accurate resolutions to customer inquiries, ensuring a great customer experience and fostering long-term relationships with our clients.

Key Responsibilities

• Research, respond to, and resolve customer inquiries within 48 hours, prioritizing based on customer impact and ensuring timely, complete, and accurate resolutions.
• Address customer payment and invoice questions, providing clear and concise information to resolve issues efficiently.
• Assist customers with desired changes to their accounts, ensuring a seamless and satisfactory experience.
• Support blithequark employees with questions and problems, promoting a culture of collaboration and excellence.
• Provide exceptional customer service, resolving difficult or complicated challenges diplomatically to best assist the customer and blithequark.
• Maintain high-quality work standards, including timeliness, completeness, and accuracy, with a strong focus on customer satisfaction.
• Perform other tasks as assigned, demonstrating flexibility and a willingness to adapt to changing priorities and requirements.

Essential Qualifications

To be successful in this role, you will need:

• A High School Diploma or GED, demonstrating a foundation in education and a commitment to personal development.
• Experience with Service Ticket/Case systems, enabling you to efficiently manage and resolve customer inquiries.
• Experience with ERP systems, providing a solid understanding of financial operations and processes.
• Experience with Data Entry, ensuring accuracy and attention to detail in all aspects of your work.
• At least 1 year of Customer Service experience, with a proven track record of delivering exceptional service and support.
• Excellent verbal and telephone skills, with the ability to communicate effectively and professionally with customers and colleagues.
• The ability to type 50+ words per minute with high accuracy, ensuring efficient and accurate communication.
• Regular and predictable attendance, demonstrating reliability and a commitment to your role and responsibilities.

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Previous experience in a financial operations or customer-facing role, providing a deeper understanding of the industry and customer needs.
• Knowledge of cloud-based platforms and software applications, enabling you to provide informed support and guidance to customers.
• Experience with process improvement and implementation, contributing to the ongoing development and refinement of our customer service processes.

Skills and Competencies

To excel in this role, you will need to possess:

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders.
• Strong problem-solving and analytical skills, enabling you to resolve complex customer inquiries and issues efficiently and effectively.
• High levels of empathy and customer focus, with a deep understanding of customer needs and a commitment to delivering exceptional service and support.
• Ability to work in a fast-paced environment, with a strong capacity to prioritize tasks, manage multiple inquiries, and meet deadlines.
• Strong attention to detail and accuracy, with a focus on delivering high-quality work and ensuring customer satisfaction.

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees. As a Customer Care Specialist, you will have access to:

• Professional development opportunities, including training, mentoring, and coaching to enhance your skills and knowledge.
• LinkedIn Learning online courses, providing you with the opportunity to expand your expertise and stay up-to-date with industry trends and best practices.
• Opportunities for career advancement, with a clear path for progression and growth within the company.

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and inclusive work environment. As a member of our team, you can expect:

• A collaborative and supportive culture, with a focus on teamwork, open communication, and mutual respect.
• Flexible working arrangements, including remote work options and flexible hours to support your work-life balance.
• A commitment to diversity and inclusion, with a focus on creating a welcoming and inclusive environment for all employees.

Compensation, Perks, and Benefits

As a valued member of our team, you will be eligible for:

• Competitive salary and benefits package, including medical, vision, and dental coverage, as well as a 401k match and equity options.
• Generous paid time off and flexible vacation policy, enabling you to recharge and pursue your interests.
• Opportunities for professional growth and development, including training, mentoring, and coaching to enhance your skills and knowledge.
• Access to company-funded perks and benefits, including a counseling membership, primary care membership, and local retail discounts.

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional service and support, we encourage you to apply for this exciting opportunity. As a Customer Care Specialist at blithequark, you will be part of a dynamic and inclusive team, with the opportunity to grow and develop your skills, while making a meaningful contribution to our customers' success. Join us and become an integral part of our mission to empower teams and individuals worldwide to achieve their best work.