Experienced Administrative Data Entry Specialist – Operations Support Agent for Leading Digital Personal Finance Company

Welcome to blithequark

blithequark is a pioneering digital personal finance company dedicated to empowering everyday people to move from struggling to thriving by providing innovative, personalized financial solutions. By leveraging proprietary data and analytics, our solutions are tailored for each step of our member's financial journey, including personal loans, home equity loans, debt consolidation, financial tools, and education. Every day, we get to help our members move their finances forward with care, compassion, and an empathetic touch. We put people first and treat them like humans, not account numbers.

Job Overview

We are seeking an Operations Support Agent to join our team as an Administrative Data Entry Specialist. This role is an entry-point position that will allow you to gain a foot-in-the-door to a leading company and learn all you need to know to excel to higher-level positions when you are ready. As an Operations Support Agent, you will be responsible for reviewing documents, identifying key details, and ensuring these documents are correctly uploaded to client accounts.

Key Responsibilities

• Review physical and electronic documents received on behalf of clients and creditors
• Perform necessary actions such as scanning documents, updating client information, or submitting customer service requests
• Fast-paced data entry using company database and other systems
• Exercise discretion and independent judgment concerning matters of significance
• Work various work streams throughout the day
• Collaborate with multiple departments to keep client information up to date and correct
• Follow protocol to ensure the protection of sensitive client information

Qualifications and Skills

To be successful in this role, you should have:

• Experience with computers and with the Microsoft product line (Word, Excel, Adobe, Outlook, etc.)
• Ability to multi-task and produce quality work
• Adaptable to change in a fast-paced environment
• Previous experience working in a remote (work from home) setting preferred
• Previous customer service experience setting preferred

In addition to these technical skills, we are looking for someone with excellent communication and interpersonal skills, a strong attention to detail, and the ability to work independently and as part of a team.

Essential Qualifications

The following qualifications are essential for this role:

• High school diploma or equivalent required
• 1-2 years of experience in data entry or a related field
• Strong computer skills and proficiency in Microsoft Office
• Ability to work in a fast-paced environment and meet productivity standards

Preferred Qualifications

The following qualifications are preferred for this role:

• Associate's or bachelor's degree in a related field
• 2-3 years of experience in data entry or a related field
• Previous experience working in a remote (work from home) setting
• Previous customer service experience

Career Growth and Development

At blithequark, we are committed to helping our employees grow and develop in their careers. As an Operations Support Agent, you will have the opportunity to learn and develop new skills, and to advance to higher-level positions within the company. We offer a range of training and development programs, including on-the-job training, mentorship, and formal education assistance.

Learning and Development Opportunities

We offer a range of learning and development opportunities, including:

• On-the-job training and mentorship
• Formal education assistance
• Professional development workshops and seminars
• Opportunities to attend industry conferences and events

Work Environment and Company Culture

At blithequark, we are proud of our company culture and work environment. We offer a range of benefits and perks, including:

• Hybrid and remote work opportunities
• 401(k) with employer match
• Medical, dental, and vision with HSA and FSA
• Competitive vacation and sick time off, as well as dedicated volunteer days
• Access to wellness support through Employee Assistance Program, Virgin Pulse, Ginger Health Coaching, and fitness discounts
• Up to $5,250 paid back to you on eligible education expenses
• Pet insurance for your furry family members
• Financial support in times of hardship with our blithequark Care Fund
• A safe place to connect with other employees through our six employee resource groups

Company Culture

Our company culture is built on a set of core values, including:

• Putting people first and treating them like humans, not account numbers
• Empowering our employees to make a true impact and have a sense of belonging
• Establishing a fulfilling career and putting our well-being first
• Being a place where you can make a difference and have fun while doing it

Compensation and Benefits

We offer a competitive compensation and benefits package, including:

• Starting pay of $14.35/hour
• Opportunities for advancement and professional growth
• A range of benefits and perks, including those listed above

Shift Details

The shift details for this role are:

• Monday-Friday
• 7:30am-4:00pm CST

Conclusion

If you are a motivated and detail-oriented individual who is looking for a challenging and rewarding role, we encourage you to apply for this position. As an Operations Support Agent at blithequark, you will have the opportunity to make a true impact, have a sense of belonging, establish a fulfilling career, and put your well-being first. Don't miss out on this opportunity to join a leading digital personal finance company and start your career today!