Experienced Customer Service Representative for blithequark – Remote Opportunity with Growth Prospects and Competitive Compensation

Introduction to blithequark and the Role

At blithequark, we are dedicated to providing exceptional service to our clients, advisors, and relationship partners. As a leader in our industry, we are seeking an experienced and results-driven Customer Service Representative to join our team. This is a remote position that offers the flexibility of working from home, with occasional travel to one of our office locations for team meetings, trainings, and culture events. If you are passionate about delivering outstanding customer service, resolving conflicts, and driving results, we encourage you to apply for this exciting opportunity.

Key Responsibilities

In this role, you will be the first point of contact for blithequark-CONNECT customers, providing service, support, and guidance on procedures, account information, and product policies. Your primary responsibilities will include:

• Communicating directly with customers to research questions, open issue resolution cases, and resolve higher-level problems over the phone
• Ensuring that all relevant information is gathered and entered to ensure prompt resolution, with guidance from coaches on a frequent basis
• Developing an understanding of procedures to educate clients and advisors on newly enacted services, facilitating efficient self-service
• Troubleshooting simple usability issues raised by customers and referring more complex issues to appropriate service partners
• Providing exceptional customer service, resolving conflicts, and driving results with a growth mindset

Essential and Preferred Qualifications

To be successful in this role, you will need to demonstrate the following essential qualifications:

• Experience providing customer-focused solutions or support
• Demonstrated written and spoken communication skills
• Demonstrated ability to manage multiple priorities in a fast-paced environment
• Ability to troubleshoot and resolve issues

Preferred qualifications include a P & C License, although this is not required. Employees are expected to pass their state's P&C license exam within 12 months, with training and administrative support provided.

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and manage multiple priorities
• Results-driven and growth mindset
• Strong customer service skills and ability to resolve conflicts

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to training and development opportunities to help you build your skills and advance your career. You will also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service.

Work Environment and Company Culture

Our company culture is built on a foundation of respect, integrity, and excellence. We are committed to creating a work environment that is inclusive, supportive, and empowering. As a remote employee, you will be part of a virtual team that is connected through technology and shared goals. You will also have the opportunity to participate in team meetings, trainings, and culture events at one of our office locations.

Compensation, Perks, and Benefits

We offer a competitive compensation package that includes a starting pay rate of $25.00 per hour, with opportunities for growth and advancement. Our benefits package includes comprehensive medical, dental, vision, and wellbeing benefits, as well as a competitive 401(k) contribution, pension plan, and annual incentive. We also offer a paid time off program, student loan repayment program, and paid-family leave to support our employees and their families.

Internet Connection Requirement

To ensure optimal performance and reliability, this position requires a hardwired (Ethernet) connection to your internet with a minimum speed of 100 Mbps download and 10 Mbps upload. Wi-Fi connections are not acceptable for this role.

Travel Requirements

This role requires up to 10% travel to one of our office locations for team meetings, trainings, and culture events.

Physical Requirements

This role primarily involves sitting/standing and requires a home office setup that meets our internet connection requirements.

Conclusion

If you are a motivated and results-driven customer service professional who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity at blithequark. With a competitive compensation package, opportunities for growth and advancement, and a supportive company culture, this is a role that can help you build a successful and fulfilling career. Apply now to join our team and take the first step towards a rewarding and challenging career with blithequark.