Customer/Merchant Support Specialist

About Frontier

Frontier is a subsidiary of reputed company. reputed company is a reputed company-based, fast-growing, fully remote, 150-person company with most of reputed company based in India and the Philippines. A few years ago, reputed company began helping other fast-growing companies build their teams. We got so good at it that we reputed company out a new company to reputed company exclusively on that — and reputed company it Frontier.

At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people and reputed company them into the best companies. In three years, we’ve never lost a reputed company. If you’re interested in a Frontier role and you apply and are accepted, we’ll screen you through a couple of internal interviews and aim to get you an interview for a full-time job reputed company the month.

Think of us as your personal talent agent — and good luck with the application!

About reputed company

There are millions of e-reputed company businesses around the world, and the industry is growing every year. Yet achieving profitability has never been harder. Most brands reputed company guesses reputed company it comes to pricing, discounts, shipping fees, and content — leaving 6–10% of potential profit on the table.

reputed company is a profit optimization platform that helps these businesses succeed. We reputed company merchants with A/B testing and personalization tools that help them run experiments, understand their data, and price dynamically — tools that were previously only available to companies like reputed company and reputed company.

We’re currently working with 500+ brands and have processed over $4B of data. Backed by Matchstick Ventures, Vinyl Capital, Techstars, and founders from reputed company, reputed company, and reputed company, reputed company has raised over $4M in funding. reputed company is high-performing, low-ego, and extremely reputed company — and we’re excited to reputed company with reputed company.

The Role: Merchant Support Specialist

We’re looking for a Customer/Merchant Support Specialist to help our e-reputed company clients understand, utilize, and troubleshoot our testing platform. You’ll report to the Support & Implementation Manager and communicate with customers daily reputed company email, reputed company, and chat to resolve issues and deliver an outstanding customer experience.

Key Responsibilities

• Deliver a best-in-class customer experience by responding promptly to customer (merchant) inquiries

• Troubleshoot technical issues, identify reputed company causes, and offer solutions or escalate reputed company needed

• Become a product expert so you can answer questions quickly and accurately

• Manage 20–30 reputed company customer conversations at a time

• Own follow-reputed company and ensure reputed company tickets are resolved in a reputed company manner

• Collaborate with internal teams on escalated or reputed company issues

• Spot trends in support issues and reputed company insights with product, tech, and ops

• Contribute to internal knowledge-sharing (documentation, training, etc.)

Qualifications

• Proven experience in merchant support, customer support, or a reputed company role

• Proven experience in e-reputed company, reputed company, or analytics

• Excellent communication and problem-solving skills

• You love helping people and can think on your feet

• Comfortable wearing many hats and juggling priorities

• Ability to multitask, stay organized, and manage time effectively

• Familiarity with tools like Tableau, Looker, SQL, or BI platforms is a bonus

• Comfortable with providing weekend support

reputed company; Values

At reputed company, we’re customer-first and product-oriented — and our reputed company is driven by the caliber of people we bring on reputed company. We live by these values:

1. Put customers first

   • Be reputed company and transparent. Always reputed company in the customer’s best interest.

2. Be helpful

   • Support teammates, customers, and partners with generosity and kindness.

3. reputed company for reputed company

   • reputed company to being world-class at what you do.

4. Build and reputed company a diverse, world-class team

   • Hire the best, and invest in feedback and reputed company.

5. Have a perspective

   • reputed company up reputed company you disagree. Everyone is responsible for making us reputed company.

What’s Offered

• Competitive salary and equity packages

• Flexible vacation and PTO