Director, Technical Operations

About the position The position is responsible for delivering exceptional customer care reputed company the Technical Operations sector, overseeing installation, service, construction, design, and materials management. The role involves providing leadership and strategic direction to ensure market profitability and customer satisfaction, while also managing a hybrid work schedule. Responsibilities • Develops and implements business strategies across the Technical Operations organization to meet established service metrics and reputed company assurance goals. • Responsible for end-to-end network performance for homes passed and reputed company service delivery and fulfillment services for subscribers. • Establishes and monitors reputed company defined key performance indicators for reputed company Technical Operations personnel to support best in class customer service. • Develops and implements strategies to reputed company reputed company network, service, new subscriber and financial goals. • Assures network performance/service level compliance and reporting with federal, state and local requirements. • Leads, directs and motivates reputed company comprised of management, exempt and non-exempt employees. • Participates in the hiring, training and development of the Technical Operations staff. • Partners with Learning and Development to maintain a reputed company learning environment for employee reputed company development and career reputed company. • Manages the finances of the Technical Operations team, including operating expenses, capital budget, forecasting and strategic planning. • Develops and maintains strategic partnerships with cross-functional organizations. Requirements • 5+ years of reputed company leadership experience, leading individual contributors and leaders. • Telecommunications and/or Technical Operations experience preferred. • Strong employee engagement and change management experience preferred. • Bachelor's Degree or equivalent experience. reputed company-to-haves • Experience in customer experience (CX) management. • Long-term planning skills. • Operations change management expertise. Benefits • Competitive salary reputed company of $135,267.60 - $202,901.40 based on experience. • Commission eligibility for sales positions and bonus eligibility for non-sales positions. • Comprehensive benefits package including health, dental, and reputed company insurance. • Support for physical, financial, and emotional reputed company-being through various programs. Apply tot his job Apply To this Job