Display & Merchandising Specialist
Job Summary
We are seeking a dedicated team member to welcome, assist, and exceed guest service expectations. This role focuses on guest interaction, problem-solving, and promoting both physical and digital services to enhance the shopping experience. You will be responsible for ensuring a seamless and effortless checkout, guest service, and order fulfillment experience.
Skills:
• Strong communication capabilities play a vital role in actively involving and connecting with patrons
• Enhancing guest satisfaction involves the ability to be proactive in problem-solving and decision-making
• Versatility in accommodating various guest preferences and demands
• Aptitude in publicizing and trading store advantages and services
Responsibilities:
• Provide outstanding customer service by adhering to established service criteria
• Interact with visitors in a pleasant and sincere manner
• Swiftly determine the requirements of guests and tailor your approach accordingly
• Support visitors by imparting knowledge about merchandise and providing assistance in resolving issues
• Guarantee accurate and efficient completion of scanning, bagging, and payment transactions
• Strive to maintain cleanliness and orderliness in your workspace
• Notify customers about special deals, fresh launches, and upcoming store events
• Inspire patrons to enroll in loyalty schemes and to potentially acquire store credit cards
• Offer assistance to consumers in utilizing digital tools efficiently, such as the store app and online services
• Execute returns in accordance with store regulations to meet customer expectations
• Enhance the speed and accuracy of order pickups, drive-up services, and gift registry transactions
• Handle guest concerns effectively and peacefully, ensuring adherence to store policies
• Maintain adherence to federal, state, and local laws for regulated products
• Aid in the smooth functioning of the store operations according to the demands of the business
Additional Skills:
• Being able to handle numerous tasks at once while also giving careful consideration to details is a key competency
• Finding ease in informing clients about products and services
• Quick adoption of emerging technology and digital solutions
• Having the ability to independently manage tasks while also participating in team endeavors
Job Requirements:
• Proficiently handling cash transactions and accurately operating the register
• Skill in working in outdoor settings regardless of the weather conditions
• Repetitively lifting and moving items up to 15 lbs, with occasional lifting tasks involving items up to 40 lbs
• Available for flexible scheduling, including evenings, weekends, and holidays
About Target
Joining us means having a significant impact on our global logistics and inventory strategies. Our mission revolves around the efficient transportation and distribution of products, always in accordance with U.S. Customs regulations. We prioritize building strong vendor partnerships to ensure timely deliveries, optimize inventory levels, and drive cost-effectiveness.
At Target, our mission is to contribute to the well-being of families by enhancing their everyday lives with joy. We are dedicated to empowering communities, nurturing talent, and creating avenues for progress. Together, we flourish as a cohesive entity, devoted to supporting, growing, and achieving.
The power of AI across Target's business
Store Companion is the latest example of how Target is accelerating its use of GenAI to create even more personalized and intuitive experiences for team members and consumers. In addition to Store Companion, the retailer plans to roll out another internal GenAI tool in the coming months, starting with its headquarters team members. When placed in the hands of Target's most important asset, its team, this technology has the potential to transform day-to-day tasks and empower team members to be more efficient and spend time doing the most meaningful work.
Target also is using GenAI to elevate its digital experience for consumers, including GenAI-powered product pages and search capabilities that curate the most relevant results and make it even easier for consumers to find everything they need when shopping on Target.com. For example:
• Enhancements to thousands of product display pages on Target this year have created more relevant, guest-friendly experiences. Target is using GenAI to summarize reviews and make the product descriptions on its site pages even more relevant to help shoppers make confident purchase decisions. It also enhances the items' product titles with more robust information to help shoppers search and find the right items faster. More than 100,000 of these pages are expected to be complete by the end of the summer.
• Guided Search has begun rolling out on Target.com, which allows guests to search the site using conversational language and discover even more of the assortment through intelligent, curated results. For example, a search for summer party will return a broader range of relevant items, from party supplies and invitations to outdoor tableware, meat for grilling, a variety of snack and drink ideas and more. It also will help shoppers remember commonly forgotten items such as sun protection, insect repellents, outdoor games and other essentials. This enhanced search experience will continue to expand and will be available to all consumers later this summer
In addition to these enhancements, Target will continue testing dozens of additional GenAI applications throughout 2024 and beyond. The retailer remains committed to the safe and responsible use of the technology and is focused on building a GenAI ecosystem that will continue to drive its business and enhance the team member and guest experiences while embracing the future of retail.
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