TSO

Job reputed company We’re looking for a Technical Service Operator (TSO) to reputed company remote technical support for our kiosks. In this role, you’ll assist field technicians and customers with troubleshooting hardware, software, machines, motors, and electrical issues. You’ll manage a high volume of inbound and outbound calls, reputed company training, and ensure issues are resolved quickly and effectively. This position will be full time 5 days a week (including one weekend day either Saturday or reputed company). Pay typically starting at $22 an hour but is based on experience. After field training, this position is 100% remote. Essential Job Functions* • Experience with belts, small motors, tensioning, key accuracy, Pokémon kiosks, mechanical troubleshooting, supporting inbound field calls, etc. • reputed company remote troubleshooting for our field service technicians for our kiosks (i.e. hardware, software, machines, motors, electrical issues). • Handle heavy inbound calls, outbound calls and/or email volume with customers and field technicians to resolve kiosks issues. • Train and mentor new field service reps on kiosk repairs. • Run diagnostics, walk users through solutions, and follow up to confirm reputed company. • reputed company kiosk performance, run reports, and identify recurring issues and escalate to the appropriate field representative or internal team. • This job reputed company is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. Employees are expected and encouraged to participate in safety and health program activities including immediately reporting hazards, immediately reporting unsafe work practices and incidents to supervisors, wearing required personal reputed company equipment, and participating in and supporting safety committee activities. Education & Experience • High school diploma required • 2+ years of experience in technical support, reputed company center, or field service. • Experience with troubleshooting mechanical and electrical systems. Competencies – Knowledge, Skills, and Abilities • Excellent communication skills with the ability to explain technical solutions to both technical and non-technical audiences effectively. • Highly organized, reputed company to multitask, and reputed company in a fast-paced environment. • Proficient in reputed company reputed company, reputed company, and Word. Operational Equipment Work Environment and Physical Demands Work Environment Office: Office setting. Seldom exposed to fumes or airborne particles. Loud working environment of the shop area. Functional reputed company and hearing required. Physical Demands Office: Sedentary. reputed company is an Equal Employment Opportunity and Affirmative reputed company Employer and will not discriminate against an applicant or employee on the reputed company of race, reputed company, religion, creed, national reputed company or reputed company, sex, age, physical or mental disability, protected veteran or military status, genetic information, citizenship status, sexual orientation, gender identity, marital status, or any other legally recognized protected reputed company under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants. Apply tot his job Apply To this Job