Experienced Customer Service Representative – Transportation and Logistics Support Specialist

Welcome to blithequark: A Leader in Transportation Services

At blithequark, we pride ourselves on being a top-tier provider of transportation services, boasting a highly integrated network of people, technology, and physical assets. Our mission is to deliver exceptional customer experiences, and we're looking for talented individuals like you to join our team as a Customer Service Representative. As a key member of our customer-facing team, you will play a vital role in ensuring seamless interactions with our clients, resolving issues efficiently, and driving positive results for our organization.

About the Role: Customer Service Representative

In this dynamic and challenging position, you will be responsible for providing top-notch support to our customers, addressing their inquiries, and resolving any issues that may arise. Your exceptional communication skills, both verbal and written, will be essential in navigating complex situations and providing timely solutions. If you're passionate about delivering outstanding customer service and are looking for a growth opportunity, we encourage you to apply for this exciting role at blithequark.

Key Responsibilities:

• Bill shipments according to applicable tariffs and pricing agreements, ensuring accuracy and attention to detail.
• Recognize and resolve documentation errors, taking proactive steps to prevent future occurrences.
• Assist customers with a wide range of inquiries, including tracing shipments, rate quotes, tariff discrepancies, and billing and invoicing questions, providing clear and concise responses.
• Perform general clerical duties as assigned, such as answering and directing phone calls, filing, data entry, and billing, maintaining a high level of organization and efficiency.
• Process over, short, and damaged freight and related documentation for customer resolution, ensuring timely and satisfactory outcomes.

Requirements for Success:

To excel in this role, you will need to possess the following minimum qualifications:

• 2 years of customer service experience, preferably in a transportation or logistics environment.
• Strong computer, typing, and 10-key skills, with the ability to navigate various software applications and systems.
• Experience with Microsoft Office, including Word, Excel, and Outlook.
• Availability to work a variety of shifts, including days, evenings, nights, and weekends, demonstrating flexibility and adaptability.

Preferred Qualifications:

While not required, the following qualifications are highly desirable:

• Transportation experience, providing a deeper understanding of the industry and its unique challenges.
• Excellent verbal and written communication skills, enabling you to effectively interact with customers, colleagues, and other stakeholders.

What We Offer:

At blithequark, we're committed to providing our employees with a comprehensive compensation package, including:

• Competitive pay, starting at $20.63 per hour.
• Full health insurance benefits, effective from day one, ensuring your well-being and peace of mind.
• Life and disability insurance, providing an additional layer of protection for you and your loved ones.
• Earn up to 13 days of paid time off (PTO) in your first year, allowing you to recharge and pursue your interests.
• 9 paid company holidays, recognizing the importance of work-life balance and time with family and friends.
• 401(k) option with company match, helping you plan for your future and secure your retirement.
• Education assistance, supporting your ongoing learning and professional development.

Our Culture and Work Environment:

At blithequark, we foster a culture of inclusivity, respect, and open communication. Our team members are valued and empowered to make a difference, and we're committed to providing a safe and healthy work environment. As a Customer Service Representative, you will be required to walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery, so please be aware of this physical demand.

Career Growth and Development:

We believe in investing in our employees' growth and development, providing opportunities for training, mentorship, and advancement. As you gain experience and skills, you'll have the chance to take on new challenges, pursue specialized roles, and contribute to the success of our organization in meaningful ways.

How to Apply:

If you're a motivated and customer-focused individual looking for a rewarding career opportunity, we encourage you to apply for the Customer Service Representative role at blithequark. Please submit your application, including your resume and a cover letter, to be considered for this exciting position.

Equal Opportunity Employer:

blithequark is an Equal Opportunity/Affirmative Action employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, regardless of race, sex, disability, veteran status, or other protected characteristics.

Pre-Employment Screening:

Please note that all applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test as a condition of their employment.

Conclusion:

Join the blithequark team as a Customer Service Representative and embark on a rewarding career journey. With our commitment to excellence, customer satisfaction, and employee growth, you'll find a dynamic and supportive work environment that fosters success and fulfillment. Apply today and take the first step towards an exciting and challenging career in transportation and logistics!