Experienced Customer Service Representative for Evening Shifts – Delivering Exceptional Support and Ensuring Seamless Customer Journeys

Introduction to blithequark

At blithequark, we pride ourselves on being a people-centric organization that thrives on providing top-notch service to our customers. With a rich history spanning decades, we have established ourselves as a leader in our industry, driven by a passion for innovation and a commitment to excellence. As we continue to grow and evolve, we are seeking talented and motivated individuals to join our team as Customer Service Representatives. If you are a people person with a flair for helping others, we invite you to explore this exciting opportunity and become an integral part of our supportive team.

About the Role

As a Customer Service Representative at blithequark, you will be the face of our exceptional service, ensuring that our customers receive the assistance they need to navigate their journeys seamlessly. Your responsibilities will include inspecting and maintaining equipment, assisting customers, and utilizing cutting-edge technology to dispatch and return equipment. This role offers on-the-job education, providing you with the skills and knowledge necessary to excel in your position. Our motto, "Hire Fast, Pay Fast," reflects our commitment to efficiency and fairness, allowing you to start working and earning a paycheck quickly.

Key Responsibilities:

• Assist customers inside and outside our center with blithequark products and services
• Utilize smartphone-based technology to manage rentals and inventory
• Move and hook up trucks and trailers
• Clean and inspect equipment on the lot, including checking fluid levels
• Answer questions and educate customers regarding products and services
• Prepare rental invoices and accept equipment returned from rental
• Install hitches and trailer wiring
• Fill propane (certification offered through blithequark upon employment)
• Drive a forklift (certification offered through blithequark upon employment)
• Participate in ongoing continuous education through blithequark University

Qualifications and Requirements

To be considered for this role, you must possess a valid driver's license and a good driving record, as well as a high school diploma or equivalent. Our ideal candidate is a team player with excellent communication skills, a positive attitude, and a passion for delivering exceptional customer service.

Essential Qualifications:

• Valid driver's license and ability to maintain a good driving record
• High school diploma or equivalent

Preferred Qualifications:

• Previous experience in customer service or a related field
• Basic knowledge of equipment maintenance and repair
• Ability to work in a fast-paced environment and adapt to changing situations

Work Environment and Culture

At blithequark, we prioritize the health and wellness of our team members, striving to create a culture that promotes physical and mental well-being. Our work environment involves moderate risks or discomforts, which require special safety precautions, such as working around moving parts or machines, fumes, or irritant chemicals. We provide protective clothing or gear, such as masks, goggles, gloves, or shields, to ensure your safety.

Physical Demands:

The work requires some physical exertion, including long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

Career Growth and Learning Opportunities

At blithequark, we are committed to the growth and development of our team members. Our comprehensive training programs, including blithequark University, provide you with the skills and knowledge necessary to excel in your role and advance your career. We offer a range of opportunities for advancement, allowing you to explore different paths and achieve your professional goals.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a $100 hiring bonus and a $300 cash bonus upon completion of our 1-2-3 Punch Certification Program. Our benefits package includes health insurance, prescription plans, paid holidays, vacation, and sick days, as well as life insurance, MetLaw Legal program, and MetLife auto and home insurance. We also provide discounts on Apple products, Dell computers, cell phone plans, hotels, and more, as well as a 401(k) Savings Plan and Employee Stock Ownership Plan (ESOP).

Additional Perks:

• Mindset App Reimbursement
• Gym Reimbursement Program
• 24-hour physician available for kids
• Dental & Vision Plans
• Business travel insurance
• You Matter EAP
• LifeLock Identity Theft Protection
• Critical Illness/Group Accident Insurance
• Dave Ramsey's SmartDollar Program

Conclusion

If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for our Customer Service Representative position. At blithequark, we value our team members and provide a supportive and inclusive work environment that fosters growth and development. Join our team today and become an integral part of our mission to deliver exceptional service and ensure seamless customer journeys.