Executive Customer Relations Business Analyst – Strategic Process Improvement and Customer Journey Enhancement Specialist

Introduction to blithequark

At blithequark, we are dedicated to delivering exceptional customer experiences through innovative solutions and strategic process improvements. As a leader in our industry, we recognize the importance of understanding our customers' needs and preferences to drive business growth and success. Our team is passionate about creating a customer-centric culture that fosters loyalty, trust, and satisfaction. We are now seeking an experienced and skilled Executive Customer Relations Business Analyst to join our team and play a key role in shaping our customer relations strategy.

Job Overview

The Executive Customer Relations Business Analyst will be responsible for analyzing customer cases, identifying areas for process improvement, and developing strategic recommendations to enhance the customer journey. This role will work closely with our leadership team to implement data-driven solutions that drive business efficiency, reduce costs, and increase customer satisfaction. If you have a passion for data analysis, process improvement, and customer-centricity, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Reviews customer cases, performs research and analysis to develop recommended strategies for process improvement and efficiencies
• Uses customer case data, observations, and reporting to gain a clear understanding of the customer's journey and identify areas for improvement
• Conducts research, interprets results, and translates findings into easy-to-understand reports or presentations for leadership
• Provides the leadership team with insights and process improvement strategies to drive business growth and customer satisfaction
• Works closely with the ECR leadership to develop and implement strategies based on recommendations
• Reviews customer cases, interprets the life cycle, provides root cause analysis, and makes recommendations for improvements
• Analyzes data for trends and patterns, developing actionable recommendations and reporting that are shared with key stakeholders

Minimum Requirements

• High School or GED
• 1-2 Years of Contact Center Experience
• 2-3 Years of Customer Service Experience
• 1-2 Years of Experience in data analytics, performance reporting

Preferred Qualifications

• Demonstrated experience in data validation
• Experience with business intelligence and reporting tools
• Demonstrated ability to create analytic designs and perform quantitative analysis
• Experience in analytics implementation
• Proven skill level in Excel, such as pivot tables, power pivot, V-lookup, and dynamic charts
• Proven skill level in PowerPoint

Skills and Competencies

To be successful in this role, you will need to possess strong analytical and problem-solving skills, with the ability to interpret complex data and develop actionable recommendations. You will also need to have excellent communication and presentation skills, with the ability to effectively communicate with leadership and stakeholders. Additionally, you will need to be proficient in Microsoft Office, particularly Excel and PowerPoint, and have experience with business intelligence and reporting tools.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As an Executive Customer Relations Business Analyst, you will have the opportunity to work on challenging projects, develop new skills, and advance your career. You will also have access to training and development programs, mentorship, and coaching to help you achieve your career goals.

Work Environment and Company Culture

Our company culture is built on a foundation of respect, inclusivity, and diversity. We believe in creating a work environment that is collaborative, supportive, and empowering. Our employees are passionate about delivering exceptional customer experiences, and we recognize and reward their contributions and achievements. We offer a range of benefits, including flexible working arrangements, professional development opportunities, and a competitive compensation package.

Compensation, Perks, and Benefits

The salary range for this role is $49,700.00 - $82,800.00 annually, depending on experience and qualifications. We also offer a range of benefits, including medical, dental, and vision insurance, 401(k) matching, and paid time off. For more information about our benefits programs and eligibility, please visit our benefits page.

Conclusion

If you are a motivated and analytical professional with a passion for customer-centricity and process improvement, we encourage you to apply for this exciting opportunity. As an Executive Customer Relations Business Analyst at blithequark, you will have the chance to make a real impact on our business and our customers. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now and become a part of our dynamic and innovative team!

How to Apply

To apply for this role, please submit your application through our website. We look forward to receiving your application and discussing this opportunity further.

Equal Employment Opportunity

blithequark is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable laws.