**Experienced Customer Service Representative – Benefits Administration Services**
Are you passionate about delivering exceptional customer experiences and making a meaningful impact in people's lives? Do you thrive in a dynamic, fast-paced environment where no two interactions are ever the same? If so, we invite you to join the Benefits Administration Services team at blithequark, where you'll play a vital role in helping our valued customers navigate their pensions and financial benefits.
As a Customer Service Representative, you'll be the initial point of contact for inquiries from potential and existing members, providing one-to-one inbound telephone support and occasionally making outbound calls to resolve issues and answer questions. Your expertise will be essential in accurately documenting enrollment requests, status changes, complaints, and grievances, as well as entering application and enrollment information into our web-based computer system.
**About blithequark**
At blithequark, we're committed to providing innovative solutions that empower individuals to achieve their financial goals. Our Benefits Administration Services team is dedicated to delivering exceptional customer experiences, and we're seeking talented individuals who share our passion for making a difference.
**Key Responsibilities**
* Provide one-to-one inbound telephone contact with applicants, beneficiaries, and enrollees in customer service roles
* Periodically provide support through outbound calls to resolve issues and answer questions
* Accurately document enrollment requests, status changes, complaints, and grievances
* Enter application and enrollment information into a web-based computer system for customers as needed
* Maintain technical and program policy proficiency within client rules/guidelines and other related program policies
* Provide clear, complete, accurate, and objective information based on a full understanding of program requirements
**Benefits of Working at blithequark**
* Competitive pay rate of $16.00 per hour after training (bi-weekly pay)
* Paid training program with equipment provided
* Full-time schedule (40 hours a week)
* Career growth opportunities
* Basic understanding of a call center environment in a customer service role and quality monitoring processes
* Full benefits package, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time
**Requirements**
* High School Diploma/GED
* Must be 18 years of age
* Ability to successfully pass a criminal background check
* Previous customer service and/or call center experience
* Proficiency with MS Office and keyboarding
* Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
* Ability to problem solve through analysis and ongoing feedback
* Achieve results through knowledge, empathy, and commitment
* Ability to work with people of diverse backgrounds
* Experience working with healthcare and employer benefits is highly preferred
* Ability to successfully complete paid training
* Flexibility to work an 8-hour shift between 8am-10pm EST, Monday-Friday
**States Not Applicable for this Position**
* AK, CA, HI, MA, IL, MT, NY
* Metro Areas: MN- Minneapolis, IL, NY - NYC
* OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC Met
**Pay Transparency Laws**
In some locations, pay transparency laws require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors, including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity at blithequark. Please visit our website to submit your application and join our team of dedicated professionals who are committed to making a difference in people's lives.