**Experienced Customer Service Representative – Part-time Opportunity at blithequark**
Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic work environment where you can make a real difference in people's lives? If so, we invite you to join our team at blithequark, a Fortune 4 organization, as a Part-time Customer Service Representative.
**About blithequark**
blithequark is a leading healthcare company that is committed to improving the lives of our members and customers. We are a team of dedicated professionals who are passionate about delivering exceptional customer service and making a positive impact in our communities. Our company culture is built on the values of empathy, compassion, and excellence, and we are seeking like-minded individuals to join our team.
**Job Summary**
As a Part-time Customer Service Representative at blithequark, you will play a critical role in delivering exceptional customer experiences to our members and customers. You will be responsible for handling inbound calls, answering questions, and providing solutions to customers regarding their pharmacy benefit plans. You will have the opportunity to learn about healthcare, develop your skills and knowledge, and advance your career in a dynamic and supportive work environment.
**Key Responsibilities**
* Handle inbound calls and answer questions from customers regarding their pharmacy benefit plans
* Provide solutions to customers and help them understand their coverage and options
* Work with customers to resolve issues and concerns in a timely and professional manner
* Develop and maintain a deep understanding of our products and services
* Collaborate with internal teams to resolve complex customer issues
* Meet or exceed performance metrics and quality standards
* Participate in ongoing training and development programs to improve skills and knowledge
**Required Qualifications**
* 2 years of experience in customer-facing roles, such as call centers, retail, or hospitality
* PC proficiency in Windows-based applications
* High school diploma or equivalent required; associate's degree or higher preferred
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment and adapt to changing priorities
* Strong problem-solving and critical thinking skills
**Preferred Qualifications**
* Bachelor's degree or higher in a related field
* Experience in the healthcare industry or a related field
* Strong knowledge of pharmacy benefit plans and healthcare regulations
* Ability to work in a remote environment and maintain a secure and distraction-free workspace
* Strong time management and organizational skills
* Ability to work a flexible schedule, including evenings and weekends
**Work Environment and Culture**
* Work from home flexibility available for qualified candidates
* Telecommute rules include maintaining a secure and distraction-free workspace, meeting internet speed requirements, and completing training programs
* Adherence to HIPAA and regulatory compliance is required
* Ongoing training and development programs to improve skills and knowledge
* Collaborative and supportive work environment
* Opportunities for career growth and advancement
**Compensation and Benefits**
* Competitive hourly rate of $26/hour
* Part-time schedules available, starting at 20 hours per week
* Flexible scheduling to accommodate changing needs and priorities
* Opportunities for overtime and bonuses
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we invite you to apply for this exciting opportunity at blithequark. Please visit our website to learn more about our company and submit your application.