**Experienced Customer Service Representative – Live Chat Support Specialist (FULLY REMOTE)**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy the challenge of resolving complex customer issues? If so, we invite you to join blithequark's dynamic team as a Customer Service Representative – Live Chat Support Specialist. This is a unique opportunity to leverage your communication and negotiation skills, while making a positive impact on a diverse customer base. **About blithequark** blithequark is a leading innovator in the customer service industry, dedicated to providing cutting-edge solutions that exceed customer expectations. Our company culture is built on a foundation of collaboration, innovation, and a commitment to excellence. We believe that our employees are the driving force behind our success, and we strive to create an environment that fosters growth, learning, and career advancement. **Why Join blithequark?** * **Career Advancement Opportunities**: blithequark offers a clear path for career growth and development, with opportunities to take on new challenges and responsibilities. * **Supportive Work Environment**: Our team is built on a foundation of collaboration, mutual respect, and open communication. We encourage creativity, innovation, and out-of-the-box thinking. * **Flexible Scheduling**: Enjoy the flexibility to choose from weekday and weekend shifts, allowing you to balance your work and personal life. * **Diverse Customer Base**: Engage with a diverse range of customers, each with unique needs and preferences. This presents a unique opportunity to develop your communication and negotiation skills. * **Positive Impact**: Make a real difference in the lives of our customers, helping them to resolve issues and achieve their goals. **Job Responsibilities** As a Customer Service Representative – Live Chat Support Specialist, you will be responsible for: * **Handling Incoming and Outgoing Customer Calls**: Provide exceptional service to customers, responding to their queries and resolving their issues in a timely and professional manner. * **Preparing Account Changes and Troubleshooting Customer Issues**: Identify and resolve customer issues, working closely with other departments to ensure timely resolution. * **Identifying and Acting Upon Potential Sales Opportunities**: Leverage your negotiation skills to identify and capitalize on sales opportunities, driving revenue growth and customer satisfaction. * **Assisting with Customer Retention Efforts and Resolving Billing Issues**: Collaborate with other departments to resolve billing issues and prevent customer churn. * **Collaborating with Other Departments**: Work closely with other departments to ensure seamless communication and resolution of customer concerns. **Essential Qualifications** To succeed in this role, you will need: * **High School Diploma or Equivalent**: A minimum of a high school diploma or equivalent is required. * **1-2 Years in a Customer-Facing Role**: Prior experience in a customer-facing role, preferably in a customer service setting. * **Ability to Work Well in a Fast-Paced Environment**: You must be able to thrive in a fast-paced environment, handling multiple tasks and priorities with ease. * **Excellent Telephone Skills**: Strong telephone skills are essential, with the ability to communicate effectively with customers and colleagues. * **Strong Troubleshooting Abilities**: You must be able to identify and resolve customer issues, working closely with other departments to ensure timely resolution. * **Solid Negotiating Skills**: Leverage your negotiation skills to identify and capitalize on sales opportunities, driving revenue growth and customer satisfaction. * **Computer Proficiency**: Strong computer skills are required, with the ability to navigate our customer relationship management (CRM) system and other software applications. **Preferred Qualifications** While not essential, the following qualifications will make you a strong candidate: * **Experience in a Customer Service Setting**: Prior experience in a customer service setting is highly desirable. * **Demonstrated Ability to Handle Multiple Tasks Effectively**: You must be able to handle multiple tasks and priorities with ease, working in a fast-paced environment. * **Strong Interpersonal Skills**: Excellent interpersonal skills are essential, with the ability to communicate effectively with customers and colleagues. * **Commitment to Customer Satisfaction**: A commitment to customer satisfaction is critical, with a focus on delivering exceptional experiences and resolving customer issues in a timely and professional manner. **Skills and Competencies** To succeed in this role, you will need to possess the following skills and competencies: * **Communication Skills**: Strong communication skills are essential, with the ability to communicate effectively with customers and colleagues. * **Negotiation Skills**: Leverage your negotiation skills to identify and capitalize on sales opportunities, driving revenue growth and customer satisfaction. * **Troubleshooting Skills**: Strong troubleshooting skills are required, with the ability to identify and resolve customer issues. * **Computer Skills**: Strong computer skills are required, with the ability to navigate our CRM system and other software applications. * **Time Management Skills**: Excellent time management skills are essential, with the ability to handle multiple tasks and priorities with ease. * **Problem-Solving Skills**: Strong problem-solving skills are required, with the ability to identify and resolve customer issues. **Career Growth Opportunities and Learning Benefits** At blithequark, we believe in investing in our employees' growth and development. As a Customer Service Representative – Live Chat Support Specialist, you will have access to: * **Training and Development Programs**: Participate in comprehensive training and development programs, designed to enhance your skills and knowledge. * **Mentorship Opportunities**: Work closely with experienced colleagues, who will provide guidance and support as you navigate your role. * **Career Advancement Opportunities**: blithequark offers a clear path for career growth and development, with opportunities to take on new challenges and responsibilities. * **Learning and Development Budget**: Access to a dedicated learning and development budget, allowing you to pursue courses and certifications that align with your career goals. **Work Environment and Company Culture** At blithequark, we pride ourselves on our supportive and collaborative work environment. Our team is built on a foundation of mutual respect, open communication, and a commitment to excellence. We believe that our employees are the driving force behind our success, and we strive to create an environment that fosters growth, learning, and career advancement. **Compensation, Perks, and Benefits** As a valued member of our team, you will enjoy a competitive compensation package, including: * **Competitive Salary**: A salary that reflects your skills and experience. * **Flexible Scheduling**: Enjoy the flexibility to choose from weekday and weekend shifts, allowing you to balance your work and personal life. * **Comprehensive Benefits Package**: Access to a comprehensive benefits package, including health insurance, retirement savings, and paid time off. * **Professional Development Opportunities**: Participate in comprehensive training and development programs, designed to enhance your skills and knowledge. * **Recognition and Rewards**: Receive recognition and rewards for your hard work and contributions to the team. **Conclusion** If you are a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to join blithequark's dynamic team as a Customer Service Representative – Live Chat Support Specialist. This is a unique opportunity to leverage your communication and negotiation skills, while making a positive impact on a diverse customer base. Apply now to take the first step towards a rewarding and challenging career with blithequark. Apply for this job