Call Center Nurse , LPN ( Part-time)

Overview We are seeking a dedicated and enthusiastic licensed nurse to join our Medical Information Contact Center, (MICC) as a Drug Safety Associate (DSA). In this role, the DSA is primarily responsible for the day-to-day processing of Adverse Event (AE) intake and Product Complaint (PC) cases in the (MICC). The DSA will collect information related to AEs and PCs, document the information in the appropriate reporting form and database. The DSA will provide general MICC support, as well as other responsibilities supporting the department. Remote role - (Saturday and Sunday, with some holidays) Responsibilities • Perform initial intake of AE/PC cases that are directed to the MICC by phone, fax, email, mail, directly from client representatives, and any other means • Write a detailed AE narrative that includes a medical history and description of the events • Perform AE and PC follow-up as required by individual clients • Document casework in IRMS proficiently • Utilize client database for AE case processing where required • Generate and maintain monthly/weekly/periodic AE/PC reporting for clients as needed • Perform literature report searches • Serve as backup for Medical Information Coordinator team as case volume allows • Handle miscellaneous projects within the MICC Qualifications • Nursing degree, Licensed Practical Nurse (LPN), preferred • Current active license • Call Center and strong customer service experience • Medical Information and/or Triage experience a plus • Successful candidate should have at least 2 years of experience in family medicine, internal medicine, or urgent care • Pharmacy background preferred • Proficient understanding of US FDA pharmacovigilance regulations • Strong scientific writing skills and ability to document accurately • Strong communication skills (oral/ via phone and writing with AE/PC reporters • Excellent customer service skills and work well in a fast-paced environment • Proficient in MS Outlook, word processing, Excel, and database entry Join us in making a difference by providing outstanding support to our patients and clients! Job Type: Full-time Pay: $58,000.00 - $62,000.00 per year Benefits: • Employee assistance program • Referral program Application Question(s): • Are you available to work Saturday and Sunday? • Are you available to work holidays? Education: • Associate (Preferred) Experience: • Customer service: 3 years (Preferred) • Call center: 3 years (Preferred) • CRM software: 3 years (Required) License/Certification: • LPN (Required) Work Location: Remote Apply tot his job Apply To this Job