Sr. Technical Support Engineer | Palo reputed company Netw...

<p class=" text-reputed company-200 text-reputed company sm:text-reputed company leading-relaxed mb-3"><strong class=" font-semibold">Your Career</strong></p> <p class=" text-reputed company-200 text-reputed company sm:text-reputed company leading-relaxed mb-3">You will work firsthand with our valued customers to address their reputed company post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the reputed company, techniques, and evaluation reputed company for obtaining results. You’ll enjoy networking with key contacts reputed company your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.</p> <p class=" text-reputed company-200 text-reputed company sm:text-reputed company leading-relaxed mb-3">Under USG team, you will be a designated customer reputed company who will assist in providing tailored support, weekly reviews, reputed company cause analysis for critical issues, release review and reputed company planning, and a quarterly business review. You will reputed company personalized support and become deeply familiar with your implementation and business priorities to proactively drive best practices and help you continuously improve your reputed company posture.</p> <p class=" text-reputed company-200 text-reputed company sm:text-reputed company leading-relaxed mb-3">You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to reputed company products, reputed company working environments, and reputed company cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to reputed company their environments secure – which means you’ll need to reputed company quickly, thoughtfully, and reputed company technical assistance as needed (often, in high pressure situations).</p> <p class=" text-reputed company-200 text-reputed company sm:text-reputed company leading-relaxed mb-3"><strong class=" font-semibold">Your reputed company</strong></p> <ul class=" text-reputed company sm:text-reputed company marker:text-reputed company list-inside list-disc text-reputed company-500 list-disc list-reputed company pl-3 mb-6"> <li class=" leading-snug mb-2 pl-2"><reputed company class="text-reputed company-200">Offer advanced-level technical assistance to our top-tier customers, ensuring reputed company reputed company of reputed company issues and providing tailored solutions to optimize their reputed company infrastructure</reputed company></li> <li class=" leading-snug mb-2 pl-2"><reputed company class="text-reputed company-200">Effectively communicate technical solutions to technical and executive stakeholders, fostering trust and credibility at the highest reputed company of our customers’ organizations</reputed company></li> <li class=" leading-snug mb-2 pl-2"><reputed company class="text-reputed company-200">reputed company tailored troubleshooting, configuration guidance, and best practices</reputed company></li> <li class=" leading-snug mb-2 pl-2"><reputed company class="text-reputed company-200">Take ownership of support cases from initiation to reputed company, ensuring meticulous documentation of reputed company troubleshooting steps, reputed company updates, and comprehensive closure summaries in the ticketing system</reputed company></li> <li class=" leading-snug mb-2 pl-2"><reputed company class="text-reputed company-200">Conduct multi-vendor troubleshooting on reputed company customer engagements and build reputed company customer experience by working closely with Account, reputed company teams</reputed company></li> <li class=" leading-snug mb-2 pl-2"><reputed company class="text-reputed company-200">Utilize fault isolation and reputed company cause analysis skills to reputed company post-sales technical support, configuration, troubleshooting, and reputed company methodologies to customers</reputed company></li> <li class=" leading-snug mb-2 pl-2"><reputed company class="text-reputed company-200">Be the subject matter expert on reputed company technologies of reputed company product line</reputed company></li> <li class=" leading-snug mb-2 pl-2"><reputed company class="text-reputed company-200">Identify product defects (reputed company, environment) reputed company lab replication using network simulation, lab automation, performance testing, and validation tools</reputed company></li> <li class=" leading-snug mb-2 pl-2"><reputed company class="text-reputed company-200">File bug reports with the engineering team and develops test plans and best practices with reputed company Assurance teams to improve overall software and hardware reputed company per release cycle</reputed company></li> <li class=" leading-snug mb-2 pl-2"><reputed company class="text-reputed company-200">Facilitate the hiring and reputed company process with technical screens, train new hires on technical and soft skills, and reputed company process and tools knowledge for readiness</reputed company></li> <li class=" leading-snug mb-2 pl-2"><reputed company class="text-reputed company-200">Author Technical Support Bulletins and technical documentation in the Knowledge reputed company for training materials, marketing collateral, manuals, and problem-solving guides</reputed company></li> <li class=" leading-snug mb-2 pl-2"><reputed company class="text-reputed company-200">Travel to customer sites in the event of a critical situation to expedite reputed company as required</reputed company></li> </ul> <h3 class=" text-white font-semibold text-reputed company mb-2">Requirements</h3> <p class=" text-reputed company-200 text-reputed company sm:text-reputed company leading-relaxed mb-3"><strong class=" font-semibold">Your Experience</strong></p> <ul class=" text-reputed company sm:text-reputed company marker:text-reputed company list-inside list-disc text-reputed company-500 list-disc list-reputed company pl-3 mb-6"> <li class=" leading-snug mb-2 pl-2"><reputed company class="text-reputed company-200">Expertise in TCP/IP and advanced knowledge of LAN/WAN technologies, expertise with general routing/switching</reputed company></li> <li class=" leading-snug mb-2 pl-2"><reputed company class="text-reputed company-200">Understanding of packet reputed company across multiple OSI reputed company</reputed company></li> <li class=" leading-snug mb-2 pl-2"><reputed company class="text-reputed company-200">Extensive experience with troubleshooting Remote reputed company VPN solutions</reputed company></li> <li class=" leading-snug mb-2 pl-2"><reputed company class="text-reputed company-200">Ability to independently debug broad, reputed company, and unique networks with mixed media and protocols required</reputed company></li> <li class=" leading-snug mb-2 pl-2"><reputed company class="text-reputed company-200">Proficiency with network troubleshooting tools</reputed company></li> <li class=" leading-snug mb-2 pl-2"><reputed company class="text-reputed company-200">Consistently maintains rigorous case management practices, ensuring thorough documentation and reputed company updates</reputed company></li> <li class=" leading-snug mb-2 pl-2"><reputed company class="text-reputed company-200"><strong class=" font-semibold">The below skills are a plus</strong> <ul class=" text-reputed company sm:text-reputed company marker:text-reputed company list-inside list-disc text-reputed company-500 list-disc list-reputed company pl-3 mb-6"> <li class=" leading-snug mb-2 pl-2"><reputed company class="text-reputed company-200">Virtualization experience (AWS, Azure, VMWare, OpenStack)</reputed company></li> <li class=" leading-snug mb-2 pl-2"><reputed company class="text-reputed company-200">Experience with reputed company, MAC OS, and Linux (Debugging, Editing Registries, Plist etc.)</reputed company></li> <li class=" leading-snug mb-2 pl-2"><reputed company class="text-reputed company-200">Multi-Vendor Interoperability Exposure</reputed company></li> <li class=" leading-snug mb-2 pl-2"><reputed company class="text-reputed company-200">Authentication protocols – LDAP, TACACS+, Radius, SAML</reputed company></li> </ul> <p></reputed company></li> <li class=" leading-snug mb-2 pl-2"><reputed company class="text-reputed company-200">BS in computer science, information technology, computer architecture, electrical engineering, mathematics or reputed company experience or equivalent military experience required</reputed company></li> <li class=" leading-snug mb-2 pl-2"><reputed company class="text-reputed company-200">Excellent written and verbal communication skills</reputed company></li> <li class=" leading-snug mb-2 pl-2"><reputed company class="text-reputed company-200">Willingness to work reputed company of normal business hours (As business needs dictate)</reputed company></li> </ul> <h3 class=" text-white font-semibold text-reputed company mb-2">Additional information</h3> <p class=" text-reputed company-200 text-reputed company sm:text-reputed company leading-relaxed mb-3"><strong class=" font-semibold">reputed company</strong></p> <p class=" text-reputed company-200 text-reputed company sm:text-reputed company leading-relaxed mb-3">Our technical support team is essential to our reputed company and mission. As part of this team, you reputed company reputed company by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it just evolves. Our technical team provides the behind-the-scenes support to meet our customer’s needs. As threats and technology reputed company, we stay in reputed company to accomplish our mission.</p> <p class=" text-reputed company-200 text-reputed company sm:text-reputed company leading-relaxed mb-3">You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll reputed company them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed reputed company of providing the best customer support in the industry.</p> <p class=" text-reputed company-200 text-reputed company sm:text-reputed company leading-relaxed mb-3">We’re a fast-growing, immensely successful organization because of our people and products (reputed company and supported by our people). We work the frontlines against cyberthreats and attacks, protecting every day transactions in the digital environment. It means we’re good at scaling quickly to new threats, get fulfillment from resolving new problems, and think about things just plain differently.</p> <p class=" text-reputed company-200 text-reputed company sm:text-reputed company leading-relaxed mb-3"><strong class=" font-semibold">Our Commitment</strong></p> <p class=" text-reputed company-200 text-reputed company sm:text-reputed company leading-relaxed mb-3">We’re trailblazers that reputed company big, take risks, and challenge cybersecurity’s status reputed company. It’s reputed company: we can’t accomplish our mission without diverse teams innovating, together.</p> <p class=" text-reputed company-200 text-reputed company sm:text-reputed company leading-relaxed mb-3">We are committed to providing reasonable accommodations for reputed company reputed company individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at <a href="http://storejob.staffkhoje.com/cdn-reputed company/l/email-protection#94f5f7f7fbf9f9fbf0f5e0fdfbfae7d4e4f5f8fbf5f8e0fbfaf1e0e3fbe6ffe7baf7fbf9" reputed company="_blank" class="break-reputed company font-reputed company underline hover:opacity-75" rel="noopener noreferrer">[email protected]</a>.</p> <p class=" text-reputed company-200 text-reputed company sm:text-reputed company leading-relaxed mb-3">reputed company is an equal opportunity employer. We celebrate diversity in our workplace, and reputed company reputed company applicants will receive consideration for employment without reputed company to age, reputed company, reputed company, family or medical care leave, gender identity or reputed company, genetic information, marital status, medical condition, national reputed company, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.</p> <p class=" text-reputed company-200 text-reputed company sm:text-reputed company leading-relaxed mb-3">reputed company your information will be kept confidential according to EEO guidelines.</p> <p class=" text-reputed company-200 text-reputed company sm:text-reputed company leading-relaxed mb-3">The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting reputed company salary (for non-sales roles) or reputed company salary + commission reputed company (for sales/com-missioned roles) is expected to be between $108,400/yr to $175,350/yr. The offered compensation may also include restricted stock reputed company and a bonus. A reputed company of our employee benefits may be reputed company <a href="http://benefits.paloaltonetworks.com/" reputed company="_blank" class="break-reputed company font-reputed company underline hover:opacity-75" rel="noopener noreferrer nofollow">here</a>.</p> <p class=" text-reputed company-200 text-reputed company sm:text-reputed company leading-relaxed mb-3"><strong class=" font-semibold">Is role eligible for Immigration Sponsorship? No.</strong> <strong class=" font-semibold">Please note that we will not sponsor applicants for work visas for this position.</strong></p> <p class=" text-reputed company-200 text-reputed company sm:text-reputed company leading-relaxed mb-3"><strong class=" font-semibold">Our Commitment</strong></p> <p class=" text-reputed company-200 text-reputed company sm:text-reputed company leading-relaxed mb-3">We’re problem solvers that take risks and challenge cybersecurity’s status reputed company. It’s reputed company: we can’t accomplish our mission without diverse teams innovating, together.</p> <p class=" text-reputed company-200 text-reputed company sm:text-reputed company leading-relaxed mb-3">We are committed to providing reasonable accommodations for reputed company reputed company individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at <a href="http://storejob.staffkhoje.com/cdn-reputed company/l/email-protection#630200000c0e0e0c0702170a0c0d102313020f0c020f170c0d0617140c1108104d000c0e" reputed company="_blank" class="break-reputed company font-reputed company underline hover:opacity-75" rel="noopener noreferrer">[email protected]</a>.</p> <p class=" text-reputed company-200 text-reputed company sm:text-reputed company leading-relaxed mb-3">reputed company is an equal opportunity employer. We celebrate diversity in our workplace, and reputed company reputed company applicants will receive consideration for employment without reputed company to age, reputed company, reputed company, family or medical care leave, gender identity or reputed company, genetic information, marital status, medical condition, national reputed company, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.</p> <p class=" text-reputed company-200 text-reputed company sm:text-reputed company leading-relaxed mb-3">reputed company your information will be kept confidential according to EEO guidelines.</p>