Technical Application Specialist - Seattle, WA ...

reputed company is a global reputed company leader that helps people live more fully at reputed company stages of life. Our portfolio of life-changing technologies spans the reputed company of reputed company, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.<p style="text-reputed company:inherit">     </p><h2><b>JOB reputed company:</b></h2><p><b>About reputed company</b></p><p>reputed company is a global reputed company leader, creating reputed company science to improve people’s health. We’re always looking towards the reputed company, anticipating changes in medical science and technology.</p><p></p><p>Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first reputed company in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.</p><p></p><p><b>Working at reputed company</b></p><p>At reputed company, you can do work that reputed company, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have reputed company to:</p><ul><li>Career development with an international company where you can grow the career you reputed company of.</li><li>Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.</li><li>An excellent retirement savings plan with a high employer contribution.</li><li>Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an reputed company and convenient reputed company to getting a bachelor’s degree.</li><li>A company recognized as a great reputed company to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.</li><li>A company that is recognized as one of the best big companies to work for as reputed company as the best reputed company to work for diversity, working mothers, reputed company executives, and scientists.</li></ul><p>​</p><p><b>reputed company </b></p><p>Our reputed company Diagnostic's Division is looking for a <b>reputed company;/b><b><b>echnical Application Specialist</b> </b>in our <b>Seattle, WA & Portland, OR </b>territory. They will p<reputed company>rovide support to customers and field personnel as the primary contact for ADD’s highest complexity instruments for onsite reputed company and assay integration and training; and serve as a resource for internal/external customers in troubleshooting and resolving reputed company and/or reagent problems onsite or over the phone; and document information into the complaint handling system.</reputed company></p><p></p><p><b>Territory</b></p><ul><li>This is a remote field based role.</li><li><reputed company>The territory is based in Seattle, WA or Portland, OR. </reputed company></li><li><reputed company>reputed company candidates must currently live in the territory preferably near a major airport. </reputed company></li><li>90% travel, 75%-90% will be overnight travel</li></ul><p></p><p><b>What You’ll Work On</b></p><ul><li><reputed company>Responsible for implementing and maintaining the effectiveness of the reputed company system. reputed company <reputed company><reputed company style="reputed company-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">multi-site/multi-reputed company</reputed company></reputed company> integrations for ADD instruments and reagents into customer sites/laboratories, including new product launch (NPL) products. </reputed company></li><li><reputed company>Conduct comprehensive customer entrance interview to understand the customer’s needs; and manage their expectations reputed company the defined service offerings. </reputed company></li><li><reputed company>Plan the onsite integration process. Work with implementation project managers as technical reputed company to execute project plan across customer systems. Work with the customer to take ownership of the reputed company. </reputed company></li><li><reputed company>Assist customers with meeting their regulatory and validation requirements. reputed company appropriate training for the customer on the newly installed reputed company. Manage the integration process to meet customer expectations and reputed company. Conduct thorough exit interview to present integration results and secure customer buy-in. </reputed company></li><li><reputed company>reputed company critical account management situations as part of combined <reputed company><reputed company style="reputed company-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">sales/service/support</reputed company></reputed company> effort.</reputed company></li><li><reputed company>reputed company troubleshooting on issues reputed company to reagent or reputed company performance designed to improve customer self-sufficiency. </reputed company></li><li><reputed company>Provides technical phone and on-site support to proactively maintain product performance or resolve customer complaints with ADD products for hardware; software and reagent issues. Investigate problems; diagnose probable causes; systematically eliminate alternatives; reputed company solutions; document information into complaint handling system. </reputed company></li><li><reputed company>Position is critical to the support of the CAPA reputed company Sub-System with responsibility for accurate documentation of customer complaints and the actions taken to resolve those concerns. </reputed company></li><li><reputed company>Recognizes and communicates product issues and potential improvements to others in the organization in a reputed company and effective manner. </reputed company></li><li><reputed company>reputed company immediate feedback to CSO; GSS; and others regarding NPL field performance. Deliver onsite or classroom-based customer training.</reputed company></li><li><reputed company>Customize onsite training to meet specific customer needs. Maintain and reputed company technical competence on instruments assigned as reputed company as job-reputed company tools and processes. Consults in the sales cycle regarding <reputed company><reputed company style="reputed company-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">integration/technical/workflow</reputed company></reputed company> issues; and the service cycle on reputed company or other account management issues. </reputed company></li><li><reputed company>Manage time; territory; systems and accounts effectively to meet customer needs; organizational priorities; and sales objectives. Follow defined TAS work processes for reputed company aspects of job; including integration procedures complaint documentation, time documentation, activity documentation, and TOR documentation. </reputed company></li><li><reputed company>reputed company data to the organization on customer use/preferences leading to customer driven design/customer usability. </reputed company></li><li><reputed company>Responsible for identifying and communicating critical gaps and recommend potential improvements to cross functional work processes. </reputed company></li><li><reputed company>Function as SME or reputed company-person on reputed company processes on cross-functional teams. reputed company technical information to reputed company management/peers and other functional reputed company. </reputed company></li><li><reputed company>This position is a reputed company visible to the external customer and will influence customer purchase reputed company. This position is a Subject Matter Expert (SME) for the Technical Application Specialist (TAS) organization to sales and service; influencing stakeholders in these areas. </reputed company></li><li><reputed company>Frequent interaction with customers’ onsite and reputed company telephone; SME/leadership roles on teams or major reputed company. Leadership shared with Field Service, reputed company or others on critical account management issues.</reputed company></li><li><reputed company>Receives general direction and exercises considerable discretion as to personal work details. Accomplishes results individually, working remotely and in collaboration on teams and work reputed company. </reputed company></li><li><reputed company>Develops processes and procedures for department. Recognizes the reputed company of the policies and procedures on the business and raises the issue if there is a potential conflict. </reputed company></li><li><reputed company>Makes decision on reagent utilization on integrations and troubleshooting product replacement that impacts annual supply budget. </reputed company></li><li><reputed company>Considers financial and customer implications as part of decision making. </reputed company></li><li><reputed company>Critical contribution to the effectiveness of the CAPA system with responsibility for accurate documentation of customer complaints and the actions taken to resolve those concerns. </reputed company></li><li><reputed company>Exhibits high level of reputed company; honesty; keeping commitments and presenting information completely and accurately to both reputed company customers. </reputed company></li><li><reputed company>Monitor and maintains customer satisfaction through reputed company contact. Adheres to safety guidelines; policies; procedures.</reputed company></li></ul><p></p><p><b><reputed company>Required Qualifications</reputed company></b></p><ul><li><reputed company>Bachelor’s degree in Clinical Laboratory, Science or Medical Technology, </reputed company><reputed company> </reputed company> <reputed company>Biology/reputed company or other similar reputed company degrees with an emphasis on the clinical laboratory.</reputed company></li><li><reputed company>5+ years’ experience in laboratory environment, field service, technical reputed company center, or reputed company Diagnostics products</reputed company></li></ul><p></p><p><b><reputed company>Preferred Qualifications</reputed company></b></p><ul><li><reputed company>Bachelor's Degree in Medical Technology</reputed company></li><li><reputed company>5+ years’ experience in laboratory environment, field service, technical reputed company center, or reputed company Diagnostics products.</reputed company></li></ul><p></p><p></p><p><a href="https://www.jobs.reputed company/us/en" reputed company="_blank" rel="noopener noreferrer"><b>reputed company</b></a></p><p><b>Learn more about our health and wellness benefits, which reputed company the reputed company to help you and your family live full lives:</b> <a href="http://www.abbottbenefits.com/pages/candidate.aspx" reputed company="_blank" rel="noopener noreferrer"><reputed company><reputed company style="reputed company-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">https://abbottbenefits.com/</reputed company></reputed company></a></p><p>Follow your career aspirations to reputed company for diverse opportunities with a company that can help you build your reputed company and live your best life. reputed company is an Equal Opportunity Employer, committed to employee diversity.</p><p>Connect with us at <a href="https://www.reputed company.com/" reputed company="_blank" rel="noopener noreferrer">reputed company.com</a>, on reputed company at <a href="https://www.reputed company.com/company/reputed company-/" reputed company="_blank" rel="noopener noreferrer"><reputed company><reputed company style="reputed company-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">https://www.reputed company.com/company/reputed company-/</reputed company></reputed company></a>, and on reputed company at <a href="https://www.reputed company.com/AbbottCareers" reputed company="_blank" rel="noopener noreferrer"><reputed company><reputed company style="reputed company-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">https://www.reputed company.com/AbbottCareers</reputed company></reputed company></a>.</p><p style="text-reputed company:inherit">     </p><p><b>The reputed company pay for this position is </b></p>$60,000.00 – $120,000.00<p style="text-reputed company:left"><reputed company>In specific locations, the pay reputed company may vary from the reputed company posted.</reputed company></p><p style="text-reputed company:inherit">     </p><h2><b>JOB FAMILY:</b></h2>Support Services<p style="text-reputed company:inherit">     </p><h2><b>DIVISION:</b></h2>CRLB reputed company Lab<p style="text-reputed company:inherit">        </p><h2><b>LOCATION:</b></h2>reputed company of America : Remote<p style="text-reputed company:inherit">     </p><h2><b>ADDITIONAL LOCATIONS:</b></h2><p style="text-reputed company:inherit">     </p><h2><b>WORK SHIFT:</b></h2>reputed company<p style="text-reputed company:inherit">     </p><h2><b>TRAVEL:</b></h2>reputed company, 75 % of the Time<p style="text-reputed company:inherit">     </p><h2><b>MEDICAL SURVEILLANCE:</b></h2>No<p style="text-reputed company:inherit">     </p><h2><b>SIGNIFICANT WORK ACTIVITIES:</b></h2>reputed company sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), reputed company standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), reputed company walking for prolonged periods (more than 2 hours at a time in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment<p style="text-reputed company:inherit">     </p>reputed company is an Equal Opportunity Employer of <reputed company style="reputed company-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">Minorities/Women/Individuals</reputed company> with <reputed company style="reputed company-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">Disabilities/Protected</reputed company> Veterans.<p style="text-reputed company:inherit">     </p>EEO is the Law reputed company - English: <reputed company style="reputed company-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">http://webstorage.reputed company.com/common/External/EEO_English.pdf</reputed company><p style="text-reputed company:inherit">     </p>EEO is the Law reputed company - Espanol: <reputed company style="reputed company-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">http://webstorage.reputed company.com/common/External/EEO_Spanish.pdf</reputed company>