Experienced Customer Service Representative – Order Entry and Customer Support Specialist for a Dynamic Energy Equipment and Solutions Firm at blithequark

Introduction to blithequark and the Industry

blithequark, a leading energy equipment and solutions firm, is seeking an exceptional Customer Service Representative to join its team in Duluth. As a key player in the energy sector, blithequark is committed to delivering innovative solutions and exceptional customer experiences. If you are a highly organized and customer-focused professional with a passion for providing top-notch support, this exciting opportunity is perfect for you. With a strong focus on growth and development, blithequark offers a dynamic work environment where you can thrive and make a meaningful impact.

Job Overview

In this pivotal role, you will be responsible for ensuring that customers receive their orders correctly and in a timely manner. As a Customer Service Representative, you will play a critical part in maintaining strong customer relationships, resolving issues, and providing exceptional support. Your excellent written communication skills, attention to detail, and ability to work effectively in a fast-paced environment will make you an invaluable asset to our team.

Key Responsibilities

• Input customer orders and process them in software, ensuring accuracy and efficiency.
• Support customers with general inquiries on orders, providing timely and effective solutions.
• Respond promptly to adjustments, lead times, and order status updates, keeping customers informed every step of the way.
• Answer any billing or invoicing questions, resolving issues and providing clarity on financial matters.
• Uncover errors in the order entry system and resolve them as necessary, ensuring seamless operations.
• Collaborate with internal stakeholders, including Sales, Operations, Logistics, and Planning, to ensure alignment and effective communication.

Essential Qualifications

To be successful in this role, you will need:

• At least 3 years of experience in customer service, with a focus on order entry and support.
• Excellent written communication skills, with the ability to craft clear and concise responses to customer inquiries.
• Strong organizational skills, with the ability to prioritize tasks and manage multiple orders simultaneously.
• Experience with Customer Relationship Management (CRM) software and order entry systems.
• A high school diploma or equivalent, with a strong foundation in customer service principles.

Preferred Qualifications

While not essential, the following qualifications will be highly regarded:

• Experience in the energy sector or a related industry, with knowledge of energy equipment and solutions.
• Advanced skills in CRM software and order entry systems, with the ability to troubleshoot and resolve issues.
• A certificate or diploma in customer service, business administration, or a related field.

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Customer Relationship Management: The ability to build and maintain strong relationships with customers, providing exceptional support and resolving issues effectively.
• Written Communication: Excellent writing skills, with the ability to craft clear and concise responses to customer inquiries.
• Organizational Skills: Strong organizational skills, with the ability to prioritize tasks and manage multiple orders simultaneously.
• Order Entry: Experience with order entry systems, with the ability to input orders accurately and efficiently.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to:

• Ongoing training and development opportunities, to enhance your skills and knowledge.
• Career advancement opportunities, with the potential to move into senior roles or specialized positions.
• A dynamic and supportive work environment, with a focus on collaboration and teamwork.

Work Environment and Company Culture

blithequark is a dynamic and innovative company, with a strong focus on customer satisfaction and employee engagement. Our company culture is built on the following values:

• Customer Focus: We are committed to delivering exceptional customer experiences, with a focus on building strong relationships and resolving issues effectively.
• Innovation: We encourage innovation and creativity, with a focus on finding new and better ways to deliver energy equipment and solutions.
• Teamwork: We believe in the power of teamwork, with a focus on collaboration and mutual support.

Compensation, Perks, and Benefits

As a Customer Service Representative at blithequark, you will be offered a competitive salary range of $60,000 - $65,000 per year, depending on your experience and qualifications. You will also be eligible for a range of perks and benefits, including:

• A comprehensive benefits package, including health, dental, and vision insurance.
• An incentive and recognition program, with rewards for outstanding performance.
• A 401K contribution, to help you plan for your future.

Conclusion

If you are a motivated and customer-focused professional, with a passion for providing exceptional support, we encourage you to apply for this exciting opportunity at blithequark. With a strong focus on growth and development, a dynamic work environment, and a commitment to customer satisfaction, we believe that you will thrive in this role. Don't miss out on this chance to join a leading energy equipment and solutions firm and take your career to the next level. Apply today!