Experienced Service Desk Specialist and Live Chat Agent for Mobile Application Support and Customer Service

Introduction to blithequark

At blithequark, we are passionate about leveraging technology to make a positive impact on people's lives. As a leader in our industry, we recognize the importance of providing exceptional support to our users. That's why we're seeking a highly skilled and dedicated Service Desk Specialist/Live Chat Agent to join our team. As a critical member of our support team, you will play a vital role in ensuring the smooth operation of our mobile application, myColorado, and providing top-notch assistance to our customers.

Job Overview

We are looking for a talented individual who is passionate about technology and customer service to fill the role of Service Desk Specialist/Live Chat Agent. This is a remote position, and the successful candidate must be a resident of the State of Colorado. You will be working from the comfort of your own home, but you must be available to work from within the state of Colorado. This is an excellent opportunity for someone who is self-motivated, disciplined, and enjoys working independently.

Work Schedule and Training

The selected candidate will undergo an intensive three-week training program, which will take place from Monday to Friday, 9 AM to 6 PM. After completing the training, you will be working a permanent schedule from Tuesday to Saturday, 9 AM to 6 PM. This schedule allows for a great work-life balance, and you will have Sundays and Mondays off to recharge and pursue your personal interests.

Key Responsibilities

As a Service Desk Specialist/Live Chat Agent, your primary responsibilities will include:

• Providing Tier I support and customer assistance for our mobile application, myColorado, using live chat tools and following our standard operating procedures.
• Troubleshooting, reproducing, reporting, and resolving problems in both iOS and Android operating systems.
• Installing the myColorado software on supported devices, following defined procedures, processes, and methods.
• Employing Incident Management procedures to enter tickets into our required tracking system.

Minimum Qualifications

To be considered for this role, you must meet one of the following minimum qualification requirements:

• One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support.
• An Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.

Substitutions

We also consider substitutions for the required education and experience. These include:

• Additional, appropriate paid or unpaid experience, which will substitute for the required education on a year-for-year basis.
• Additional appropriate education, which will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
• Training or Certification related to the work assigned to the position, which will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.

Preferred Qualifications

While not required, the following qualifications are highly preferred:

• Jira experience.
• ITIL Certification.
• Agile and scrum methodology experience.
• Government work experience.
• Apple and Google Play Store experience.
• Use of diagnostic tools and knowledge of a diverse range of mobile device makes and models.

Skills and Competencies

To be successful in this role, you must possess excellent communication and problem-solving skills, with the ability to work independently and as part of a team. You should be highly motivated, disciplined, and able to work in a fast-paced environment. Additionally, you must be proficient in using live chat tools, have a strong understanding of mobile operating systems, and be able to troubleshoot and resolve technical issues efficiently.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Service Desk Specialist/Live Chat Agent, you will have access to ongoing training and professional development opportunities, which will help you enhance your skills and knowledge in mobile application support and customer service. You will also have the opportunity to work with a talented team of professionals who are passionate about technology and customer service, and you will be part of a dynamic and innovative organization that values its employees and rewards their hard work and dedication.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive work environment. We believe in fostering a culture of collaboration, innovation, and mutual respect, where every employee feels valued and supported. As a remote worker, you will be part of a virtual team that is connected through technology, and you will have the opportunity to participate in virtual meetings, training sessions, and social events. We also offer a range of benefits and perks, including flexible working hours, professional development opportunities, and a comprehensive compensation package.

Compensation, Perks, and Benefits

We offer a competitive compensation package, which includes a salary, benefits, and perks. As a Service Desk Specialist/Live Chat Agent, you can expect to receive a comprehensive benefits package, which includes health insurance, retirement savings, and paid time off. We also offer a range of perks, including flexible working hours, professional development opportunities, and a dynamic and innovative work environment.

Conclusion

If you are a motivated and talented individual who is passionate about technology and customer service, we encourage you to apply for the Service Desk Specialist/Live Chat Agent role at blithequark. This is an excellent opportunity to join a dynamic and innovative organization that values its employees and rewards their hard work and dedication. As a remote worker, you will have the flexibility to work from the comfort of your own home, and you will be part of a virtual team that is connected through technology. Don't miss out on this opportunity to take your career to the next level and apply today!