Experienced Customer Service Professional – Delivery Station Customer Support and Logistics Expertise at blithequark

Introduction to blithequark

At blithequark, our mission is to be Earth's most customer-centric company, and we are dedicated to exceeding expectations by innovating and providing best-in-class customer support. As we continue to expand our logistics products and services, including improving how we fulfill and deliver customer orders, we are making history and have only just begun. blithequark is a place where you get to work with smart, passionate people who are building new products and services every day on behalf of our customers. Our goal is to put smiles on our customers' faces, and we are looking for talented individuals to join our team and help us achieve this mission.

Job Overview

As a Delivery Station Customer Service Associate at blithequark, you will play a critical role in improving the customer experience by providing in-station real-time, hands-on support to ensure our customers receive their packages on time, as promised. You will be the face of blithequark, connecting customers with experts who can provide them with the most accurate and up-to-date information about their packages. Your work will go beyond fulfilling and delivering customer orders; it's about making sure we put smiles on our customers' faces.

Key Responsibilities

As a Delivery Station Customer Service Associate, you will be responsible for:

• Communicating with customers directly in-person, as well as via phone and email
• Empathizing with and prioritizing customer needs
• Upholding company values and respecting every customer
• Resolving issues and setting appropriate expectations with customers
• Clearly understanding and responding appropriately to the issues that customers present
• Consistently composing grammatically correct, concise, and accurate written responses to customer issues
• Approaching problems logically and with good judgment to ensure the appropriate customer outcome
• Making quick and effective decisions on behalf of the customer
• Working a flexible Full-Time (40+ hours per week) schedule

Physical Demands

The role requires performing the following tasks, with or without reasonable accommodation:

• Carry, lift, push, and pull up to 49 pounds
• Frequently push, pull, squat, bend, and reach
• Stand and walk during shifts lasting up to 12 hours
• Work in an environment where the noise level varies and can be loud (hearing protection will be provided)
• Work in an environment where the temperature may vary due to outside weather conditions and is not controlled

A Day in the Life

You'll be based at one of our last-mile delivery warehouses, where blithequark's leading logistics system operates. As orders are dispatched and delivered, you'll be in contact with our warehouse associates, delivery partners, and customers when they need guidance. Where a customer needs to reschedule a delivery, you'll be informing our delivery partners. Where you notice a delivery issue, you'll get to work resolving it straight away, so that our customers get a great experience every time without having to contact blithequark.

Team Overview

Our mission is to be Earth's most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers' happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers' most complex issues.

Qualifications

To be successful in this role, you will need:

• High School or equivalent diploma
• Previous experience in Customer Service
• Ability to effectively prioritize work time to ensure efficiency
• Experience with Windows Operating Systems and Microsoft Outlook
• Familiarity with multiple web browsers, database searching, and instant messenger tools
• Bachelor's Degree or equivalent work-related experience (preferred)
• Proficiency in verbal and written communication skills
• Experience in understanding performance metrics and developing them to measure progress against key performance indicators
• Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand (preferred)

Skills and Competencies

The ideal candidate will possess:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and prioritize multiple tasks
• Strong attention to detail and ability to maintain accuracy in a high-volume environment
• Ability to work independently and as part of a team
• Strong customer service skills and ability to empathize with customers

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees. As a Delivery Station Customer Service Associate, you will have opportunities to develop your skills and knowledge in customer service, logistics, and operations. You will also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences.

Work Environment and Company Culture

blithequark is a dynamic and innovative company that values diversity, equity, and inclusion. We are committed to creating a work environment that is inclusive and respectful of all employees, regardless of their background, culture, or identity. Our company culture is built on the principles of customer obsession, ownership, inventiveness, and long-term thinking.

Compensation and Benefits

blithequark offers a competitive compensation and benefits package, including:

• Competitive hourly rate
• Opportunities for career growth and development
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) matching program
• Paid time off and holidays

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join the blithequark team as a Delivery Station Customer Service Associate. As a member of our team, you will have the opportunity to make a real difference in the lives of our customers and contribute to the growth and success of our company. Don't miss out on this chance to be part of a dynamic and innovative team that is shaping the future of customer service and logistics.