**Experienced Full Stack Customer Service Agent – Remote Work Opportunity at blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse teams? If so, we invite you to join blithequark as a Remote Customer Service Agent. As a key member of our team, you will play a vital role in providing top-notch support to our clients, resolving customer issues, and driving sales growth. **About blithequark** blithequark is a leading provider of business process outsourcing, staff augmentation, contact center customer services, and IT Services. We help companies take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. With a strong presence in the industry, we have been recognized as one of the fastest-growing companies in the USA and have been named Iowa's Fastest Growing Company in 2019. **Job Summary** As a Remote Customer Service Agent at blithequark, you will be responsible for interacting with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best-in-class customer experience. You will work closely with our team to provide exceptional support, resolve customer complaints, and drive sales growth. If you are a motivated, energetic, and dedicated individual with a passion for customer service, we encourage you to apply for this exciting opportunity. **Key Responsibilities** * Listen to customers, understand their needs, and resolve customer issues in a timely and professional manner * Utilize systems and technology to complete account management tasks, including data entry, reporting, and analytics * Recognize sales opportunities and apply sales skills to upgrade customer accounts * Explain and position products and processes with customers to drive sales growth and customer satisfaction * Appropriately escalate customer dissatisfaction with managerial team to ensure prompt resolution * Ensure first-call resolution through problem-solving and effective call handling **Candidate Qualifications** We are looking for highly motivated, energetic, and dedicated individuals who are passionate about customer service. Ideal candidates will possess the following qualifications: * Must be 18 years of age or older * High school diploma or equivalent * Excellent organizational, written, and oral communication skills * The ability to type swiftly and accurately (20+ words per minute) * Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) * Basic understanding of Windows operating system * Highly reliable with the ability to maintain regular attendance and punctuality * The ability to evaluate, troubleshoot, and follow-up on customer issues * An aptitude for conflict resolution, problem-solving, and negotiation * Must be customer service-oriented (empathetic, responsive, patient, and conscientious) * Ability to multi-task, stay focused, and self-manage * Strong team orientation and customer focus * The ability to thrive in a fast-paced environment where change and ambiguity are prevalent * Excellent interpersonal skills and the ability to build relationships with your team and customers **Skills and Competencies** To succeed in this role, you will need to possess the following skills and competencies: * Excellent communication and interpersonal skills * Strong problem-solving and conflict resolution skills * Ability to work in a fast-paced environment with multiple priorities * Strong organizational and time management skills * Ability to work independently and as part of a team * Strong customer service skills, including empathy, responsiveness, and patience * Ability to learn and adapt to new systems and technologies * Strong analytical and problem-solving skills **Compensation and Benefits** We offer competitive compensation and benefits to our employees, including: * Standard starting compensation commensurate with experience * Regular reviews and raises based on tenure and performance * Paid time off, paid holidays, and paid training opportunities * Regular daily, weekly, and monthly incentives, including monetary incentives and prizes * Medical, dental, and vision coverage options * Paid time-off * Advancement opportunities * Fun, engaging work environment * Casual dress code * Cash and prize contests **Work Environment and Culture** As a Remote Customer Service Agent at blithequark, you will work in a professional office environment with a diverse team of customer service professionals. Our company culture is built on the principles of teamwork, customer satisfaction, and continuous improvement. We value our employees' contributions and provide opportunities for growth and development. **Physical Requirements** This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. **Conditions of Employment** To be eligible for this role, you must: * Be authorized to work in the country where the job is based * Be willing to submit up to a Level II background and/or security investigation with a fingerprint (subject to the program and location of the position) * Be willing to submit to drug screening (job offers are contingent on drug screening results) **Reasonable Accommodation** Consistent with the Americans with Disabilities Act (ADA), blithequark provides reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. If reasonable accommodations are needed, please contact Human Resources. **Equal Opportunity Employer** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling blithequark's commitment to a diverse and equal-opportunity work environment. **How to Apply** If you are a motivated, energetic, and dedicated individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Apply for this job