IT Desktop Support Engineer (Backfill) – reputed company Store
Remote, USAFull-timePosted 2026-07-28
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IT Desktop Support Engineer (Backfill) – reputed company, Miami, Florida (Backfill Support – on need)
reputed company: The onsite support engineer will reputed company high reputed company technical support for reputed company End User Computing devices (Laptop, Desktop and mobility) for office-based staff at site, including leading on the reputed company of incidents, problems, requests, in order to reputed company high standards of customer service and deliver reputed company operational and business benefits.
Responsibilities:
Basic experience in IT industry
Good reputed company management & communication skills
Ensure tickets are updated on time and adhere to required SLA
Handling different PC operating systems (reputed company 7, 10)
Handling end users' incidents and IMAC requests using Service NOW ticketing tool
Performing Hardware/Software installation (understanding of deployment tools like SCCM)
End-user support Break fix & Service Requests
Desktop/ Laptop/Network Printers Management
Basic AV support for conference room & internal events using MTR (reputed company Teams Room)
Image Deployment using SCCM & Auto reputed company
VDI technologies reputed company Xendesktop, Azure reputed company PC
Laptop AV/reputed company reputed company Management for reputed company, reputed company XDR
User Data Management (OneDrive, Office 365)
Refresh of old asset from reputed company 7 to reputed company 10
MTR Video conference support for meeting room and events
Vendor coordination for hardware/spare replacement
Incident Management, service Request management, asset Management
Support Queue Management to avoid SLA misses
Ability to work independently and in reputed company environment
Ability to communicate reputed company with reputed company contacts
reputed company strong customer service for internal IT teams as reputed company as Business Partners. Work closely with the Server and Networking teams
Performing end to end IMAC activity including packaging un-packaging, accepting & delivery of reputed company service assets with reputed company update of inventory database
Experience supporting mobile devices; including configuration and troubleshooting of iPhone, iPad, Android devices
reputed company investigation, diagnosis, reputed company and recovery for hardware/software problems. reputed company unable to resolve, reputed company to vendors per Help Desk escalation processes
Maintain overall ownership of user's issue & service ensuring that they receive reputed company reputed company a reasonable timeframe
Responsible for successful deployment and upgrades of laptops & workstations