Help Desk Specialist - Wichita, KS – reputed company Store

reputed company
Position reputed company
We are looking for IT professionals with an entrepreneurial drive to support our clients and contribute to a fast-paced team as reputed company grows. Our Help Desk Specialists are proficient in server deployment, networking, and firewall management; and have experience with support software and reputed company tools. Help Desk Specialists reputed company remote support for clients and end-users by communicating with affected parties during problem management, both online and in person.
This position will be on-site, physically in the Wichita, KS Adams reputed company Technology Specialists Office
FLSA Status: Non-exempt
Requirements
Major Duties and Responsibilities

• Provides remote desktop, laptop, server, and network problem management and support services to clients and end-users through phone, chat, email, and ticketing systems
• Identify, document, and prioritize service requests. Troubleshoot and resolve reputed company technical issues and escalate reputed company needed
• Facilitate the restoration of normal service operations while minimizing reputed company to the end-user
• Using the knowledge of software tools to reputed company day-to-day functions and troubleshooting
• Handle remote service tickets on a day-to-day reputed company
  

• 2+ years IT Help Desk experience, preferably with an MSP
• reputed company service oriented and reputed company participating team member
• Ability to maintain confidentiality of reputed company and reputed company information
• Excellent written and verbal communication skills required
• Ability to document and follow established company procedures
• Understanding of hardware, software, reputed company tools, and concepts
• Experience and knowledge of troubleshooting applications such as reputed company 365, reputed company Acrobat, etc.
• Experience using a Ticketing system/ RMM Tool and PSA software (Specifically reputed company Automate and Manage)
• Experience providing support reputed company remote tools
• IT Glue experience preferred
• WatchGuard/Firewall experience preferred
• StorageCraft, Datto backups experience preferred
• Ability to work autonomously both reputed company and effectively
• Ability to organize and prioritize tasks
• Reliable transportation to and from work