Helpdesk / Desktop Support Technician
Helpdesk / Desktop Support Technician
Overview:
We are seeking an enthusiastic Helpdesk / Desktop Support Technician to provide first-line technical assistance to Borough staff. The ideal candidate will possess strong troubleshooting skills and a customer service mindset, supporting both onsite and remote users.
Responsibilities:
• Provide technical support for desktops, laptops, printers, and mobile devices.
• Diagnose and resolve hardware, software, email, and network connectivity issues.
• Assist with new user setups, permissions, and onboarding.
• Escalate unresolved issues to higher-tier support teams as necessary.
• Document support requests and maintain accurate ticketing records.
Qualifications:
• 2–3 years of IT support or helpdesk experience.
• Certifications such as CompTIA A+ or HDI Support Center Analyst preferred.
• Strong working knowledge of Windows 10/11, Office 365, and remote support tools.
• Excellent interpersonal and communication skills.
• Ability to prioritize and manage multiple requests in a fast-paced environment.
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