Experienced Insurance Customer Service Representative – Property and Casualty Insurance Specialist for Remote Work Opportunity at blithequark

Introduction to blithequark and the Insurance Industry

blithequark is a leading provider of insurance services, dedicated to delivering exceptional customer experiences and fostering a culture of excellence within the industry. As a key player in the insurance sector, we recognize the importance of having a talented and dedicated team of professionals who share our commitment to quality, integrity, and customer satisfaction. The insurance industry is rapidly evolving, with technological advancements, changing consumer behaviors, and an increasing demand for personalized services. At blithequark, we are poised to meet these challenges head-on, leveraging our expertise, innovative spirit, and passion for delivering outstanding results.

Job Overview

We are seeking an experienced Insurance Customer Service Representative to join our team at blithequark. As a Property and Casualty Insurance Specialist, you will play a vital role in handling customer inquiries, resolving issues, and providing expert guidance on insurance products and services. This is a unique opportunity to work from home, utilizing your skills and knowledge to make a positive impact on our customers' lives. If you are a motivated, customer-focused individual with a passion for the insurance industry, we encourage you to apply for this exciting role.

Key Responsibilities

• Contact policyholders to review and update policies, ensuring that their needs are met and that they are adequately protected against risks.
• Provide quotes, policy changes, and coverage information to customers, utilizing your knowledge of insurance products and services to make informed recommendations.
• Respond to customer inquiries via telephone, email, and direct mail, documenting all interactions and activities in our EPIC system.
• Identify opportunities to apply discounts, process insurance verification forms, and act as a liaison between customers and insurance companies.
• Process changes to policies, submit requests to insurance companies, and follow up to ensure timely processing.
• Review policy information, reference company-specific claims procedures, and assist customers in filing claims.
• Recognize cross-sell opportunities and obtain quote information to drive business growth and customer satisfaction.
• Perform other duties as assigned, contributing to the overall success of the team and the organization.

Essential Qualifications

• High school diploma or equivalent, with a minimum of 3+ years of increasingly complex customer service experience in an insurance environment.
• Property and Casualty insurance license required, with a Membership license preferred or the ability to obtain within 90 days of employment.
• Strong knowledge of insurance industry principles, practices, and products, with the ability to apply this knowledge to real-world scenarios.
• Excellent communication, interpersonal, and problem-solving skills, with the ability to work effectively in a fast-paced, dynamic environment.
• Proficiency in EPIC or similar systems, with the ability to learn and adapt to new technologies and processes.

Preferred Qualifications

• Previous experience working in a remote or work-from-home environment, with a proven track record of success in this setting.
• Advanced knowledge of insurance products and services, including policy changes, coverage options, and state laws.
• Experience with cross-selling and upselling, with a focus on driving business growth and customer satisfaction.
• Strong analytical and problem-solving skills, with the ability to think critically and outside the box.
• Proficiency in multiple software applications, including Microsoft Office and other industry-specific tools.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees, providing opportunities for training, education, and career advancement. As an Insurance Customer Service Representative, you will have access to a range of learning resources, including:

• Comprehensive training programs, designed to enhance your knowledge and skills in the insurance industry.
• Ongoing coaching and mentoring, to support your professional development and career goals.
• Opportunities for advancement, with a focus on promoting from within and recognizing individual achievements.
• A culture of innovation and experimentation, encouraging creativity, risk-taking, and continuous improvement.

Work Environment and Company Culture

blithequark is a dynamic and inclusive workplace, dedicated to fostering a culture of excellence, diversity, and respect. As an employee, you will be part of a talented and dedicated team, working together to achieve our goals and make a positive impact on our customers' lives. Our work environment is characterized by:

• A collaborative and supportive team culture, with a focus on open communication, transparency, and trust.
• A commitment to diversity, equity, and inclusion, recognizing the value of different perspectives, experiences, and backgrounds.
• A flexible and adaptive approach to work, with a focus on work-life balance, wellness, and employee satisfaction.
• A range of employee recognition and reward programs, acknowledging individual achievements and contributions to the team.

Compensation, Perks, and Benefits

blithequark offers a competitive compensation package, with a range of perks and benefits designed to support your well-being, growth, and success. These include:

• A competitive hourly rate, with opportunities for merit-based increases and bonuses.
• A comprehensive health benefits package, including medical, dental, prescription, and vision coverage.
• A 401(k) plan with company match, to support your retirement goals and financial security.
• Paid time off, including vacation, sick leave, and holidays, to support your work-life balance and well-being.
• Tuition reimbursement, to support your ongoing education and career development.
• A range of other perks and benefits, including free AAA Premier Battery Membership, flexible spending accounts, and life insurance.

Conclusion

If you are a motivated, customer-focused individual with a passion for the insurance industry, we encourage you to apply for this exciting opportunity at blithequark. As an Insurance Customer Service Representative, you will play a vital role in delivering exceptional customer experiences, driving business growth, and contributing to the success of our team. With a range of career growth opportunities, learning benefits, and perks, this is an ideal role for those looking to take their career to the next level. Apply now to join our talented and dedicated team at blithequark!