Experienced Customer Experience Manager for Remote Support Operations – Leading Retail Industry Expertise

Introduction to blithequark

At blithequark, we pride ourselves on being a leader in the retail industry, dedicated to providing exceptional customer experiences and fostering a culture of excellence among our team members. As we continue to grow and expand our operations, we are seeking a highly skilled and experienced Customer Experience Manager to join our remote support team. This is an exciting opportunity for a talented professional to make a meaningful impact on our organization and contribute to our mission of delivering outstanding customer service.

Job Overview

The Customer Experience Manager will play a critical role in driving customer satisfaction and engagement, mentoring partners on best practices, and ensuring seamless store operations. As a key member of our leadership team, you will be responsible for resolving customer escalations, monitoring client traffic, and making data-driven decisions to optimize our services. If you are a motivated and results-driven individual with a passion for customer experience and retail operations, we encourage you to apply for this fantastic opportunity.

Key Responsibilities

• Drive customer assistance and partner engagement; mentor partners on appropriate customer care procedures and ensure the team is providing the highest level of customer service
• Resolve customer escalations inside the store and through Customer Care
• Ensure Department Managers and Floor Sales Partners are prepared for high-volume sales periods
• Monitor client traffic through checkouts and take action to ensure clients are receiving quick, friendly help
• Make corrective action as required
• Provide real-time coaching based on observations and behavior
• Collaborate with Associate Senior Managers (ASMs) regarding formal performance discussions and discipline
• Recognize Partners for demonstrating expectations and use recognition tools (Partner Awards) to highlight partners showing value-based behaviors and productivity
• Provide input to ASMs on partner performance and participate in talent planning for every hourly partner
• Assist SM and ASMs with partner interview and hiring process
• Support and address missed time-clock punches, fluctuations, schedule changes, get call outs, and communicate with ASMs and SM regarding follow-up actions

Essential Qualifications

To be successful in this role, you will need to possess a Bachelor's Degree and have relevant experience in customer experience management, retail operations, or a related field. You should be an exceptional communicator, leader, and problem-solver with a strong ability to work in a fast-paced environment. Additionally, you must be legally authorized to work in the US and have the ability to work a flexible schedule.

Preferred Qualifications

While not required, we prefer candidates with experience in entire store management, large box retail, or the home improvement industry. If you have a proven track record of driving customer satisfaction, mentoring partners, and optimizing store operations, we would love to hear from you.

Skills and Competencies

To excel in this role, you will need to possess a range of skills and competencies, including:

• Excellent communication, leadership, and problem-solving skills
• Ability to work in a fast-paced environment and prioritize multiple tasks
• Strong analytical and decision-making skills
• Experience with customer experience management software and tools
• Knowledge of retail operations and store management principles
• Ability to mentor and coach partners to achieve exceptional customer service

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Customer Experience Manager, you will have access to a range of training and development opportunities, including leadership development programs, customer experience management training, and retail operations workshops. You will also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences.

Work Environment and Company Culture

Our company culture is built on a foundation of excellence, integrity, and respect. We believe in fostering a positive and inclusive work environment that encourages collaboration, creativity, and innovation. As a remote support team member, you will be part of a dynamic and fast-paced environment that is focused on delivering exceptional customer experiences. You will have the opportunity to work with a talented team of professionals who are passionate about their work and committed to making a difference.

Compensation, Perks, and Benefits

We offer a competitive salary range of $20 - $30 per hour, depending on experience. In addition to your salary, you will be eligible for a range of perks and benefits, including health insurance, retirement savings plans, and paid time off. You will also have access to a range of discounts and promotions on our products and services.

Conclusion

If you are a motivated and results-driven individual with a passion for customer experience and retail operations, we encourage you to apply for this exciting opportunity. As a Customer Experience Manager at blithequark, you will have the chance to make a meaningful impact on our organization and contribute to our mission of delivering outstanding customer service. Don't miss out on this fantastic opportunity to join our team and take your career to the next level. Apply now to become a part of our dynamic and fast-paced team!