Experienced Bilingual Financial Customer Service Representative – Remote Work Opportunity for Spanish and English Speakers

Introduction to blithequark

At blithequark, we are a global, digital business services company dedicated to delivering the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With a global scale and local presence, we strive to be a force of good in supporting our communities, our clients, and the environment. Our team of over 500,000 inspired and passionate people, speaking more than 300 languages, is the backbone of our success. We believe in making people's lives simpler, faster, and safer through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise.

Benefits of Joining blithequark

By joining blithequark, you will become part of a dynamic team that offers a wide range of benefits, including:

• Paid Training: We invest in your growth and development to ensure you have the skills and knowledge needed to succeed in your role.
• Competitive Wages: We offer competitive compensation packages to recognize your hard work and dedication.
• Full Benefits: Our comprehensive benefits package includes medical, dental, vision, 401k, and more to support your overall well-being.
• Paid Time Off: We believe in work-life balance and offer paid time off to recharge and pursue your passions.
• Employee Wellness and Engagement Programs: We prioritize your physical and mental health through various wellness initiatives and engagement programs.

About the Role

We are seeking an experienced Bilingual Financial Customer Service Representative to join our team. As a key contributor, you will be responsible for fielding customer inquiries and finding innovative ways to respond to varying questions, issues, and concerns. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. This is a remote work opportunity, allowing you to work from the comfort of your own home.

Responsibilities

As a Bilingual Financial Customer Service Representative, your responsibilities will include:

• Connect with customers via phone to resolve their questions, issues, or concerns in a professional and courteous manner.
• Escalate/transfer/complete conference calls to banks, loan originators, financial institutions, and more as needed.
• Calmly attempt to resolve and de-escalate any issues that may arise, providing excellent customer service and support.
• Track all call-related information for auditing and reporting purposes, ensuring accuracy and attention to detail.
• Provide feedback on call issues to help improve our processes and services.

Qualifications

To be successful in this role, you will need:

• Bilingual Spanish/English skills are required, with the ability to communicate effectively in both languages.
• High School Diploma or GED is required, with a minimum of 6 months of customer service experience.
• 6 months of Call Center experience is preferred, with a strong understanding of customer service principles and practices.
• Ability to type 25 wpm and comfort with desktop computer systems, including Windows operating systems.
• Proven oral and written communication skills, with logical problem-solving skills and the ability to work independently.
• Availability to work various shifts, including evenings and weekends, with a strong ability to stay composed and objective in a fast-paced environment.

Work from Home Requirements

To work from home, you will need:

• Internet Connection Requirements: A minimum subscribed download rate of 12.0 Mbps and a minimum subscribed upload rate of 3.0 Mbps, with an ISP that has no packet loss and ping under 50ms.
• Proof of internet speed is required, with a clean and quiet workspace that is free from distractions.

Career Growth Opportunities

At blithequark, we believe in investing in our employees and providing opportunities for growth and development. As you continue to grow and challenge yourself, you will discover that your potential can take you anywhere you want to go. Our Chief Client Officer started her career as an agent and advanced to the pinnacle of the company, and we believe that you can achieve similar success.

Work Environment and Company Culture

Our work environment is collaborative, engaging, and dynamic, with a strong focus on employee wellness and engagement. We prioritize our employees' physical and mental health, offering various wellness initiatives and programs to support their overall well-being. Our company culture is built on a foundation of respect, empathy, and inclusivity, and we strive to create a workplace where everyone feels valued and supported.

Compensation, Perks, and Benefits

At blithequark, we offer a comprehensive compensation package that includes competitive wages, full benefits, and paid time off. We also offer a range of perks and benefits, including employee wellness and engagement programs, paid training, and opportunities for growth and development.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Bilingual Financial Customer Service Representative at blithequark, you will have the chance to make a real difference in the lives of our customers, while also growing and developing your skills and career. Don't miss out on this opportunity to join our dynamic team and take your career to the next level. Apply now and become part of the blithequark family!