Experienced Customer Service Representative for Federal Student Aid Support – Temporary Summer Employment Opportunity at blithequark

Introduction to blithequark and the Industry

blithequark is a nonprofit 501(c)3 corporation dedicated to making a positive impact in the lives of students and higher education institutions. With a strong philanthropic heritage, we have been committed to helping student borrowers repay their education loans and promoting access to higher education. As we continue to evolve and expand our mission, we are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. This temporary summer employment opportunity is an exciting chance to be part of a dynamic organization that is shaping the future of higher education.

About the Role

As a Customer Service Representative at blithequark, you will play a vital role in providing exceptional support to customers navigating the Department of Education's Free Application for Federal Student Aid (FAFSA). Your primary responsibilities will include participating in outbound call campaigns, answering incoming customer calls, and responding to customer questions in a professional and positive manner. If you have a passion for delivering high-quality customer service, excellent communication skills, and the ability to work in a fast-paced environment, we encourage you to apply for this temporary summer employment opportunity.

Key Responsibilities

• Participate in high-volume outbound and inbound call campaigns based on assigned call lists, ensuring consistent high-quality service to customers.
• Adhere to approved call scripts and compliance guidelines, utilizing software, scripts, and tools appropriately to respond to customer questions.
• Provide empathic support to customers, documenting all encounters in clear and concise online logs.
• Utilize active listening skills to identify customer issues and direct callers to the appropriate party if necessary.
• Maintain a professional phone voice and etiquette, ensuring the highest standards of customer service.
• Perform other duties and responsibilities as assigned, demonstrating flexibility and a willingness to learn.

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• High school diploma or equivalent.
• Four to six months of customer service experience in a call center environment.
• Good customer service skills, with excellent verbal and written communication skills.
• Professional phone voice and etiquette, with the ability to follow instructions and scripts.
• Skilled in active listening, with proficient computer skills and good typing skills.
• Strong time management and decision-making skills, with knowledge of the FAFSA and college financial aid and admissions processes.

Preferred Qualifications

While not required, the following preferred qualifications will be considered an asset:

• Work experience in a college financial aid office or administrative office.
• Knowledge of college financial aid and admissions processes, with a strong understanding of the FAFSA.
• Experience working in a remote or virtual environment, with the ability to self-motivate and manage time effectively.

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal stakeholders.
• Strong problem-solving and analytical skills, with the ability to identify and resolve customer issues.
• Ability to work in a fast-paced environment, with a high volume of calls and customer interactions.
• Strong time management and organizational skills, with the ability to prioritize tasks and manage multiple responsibilities.
• Proficient computer skills, with the ability to learn and adapt to new software and systems.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. You will be part of a team that is passionate about making a positive impact in the lives of students and higher education institutions, and you will have the opportunity to contribute to our mission and values.

Work Environment and Company Culture

blithequark offers a remote work environment, with the flexibility to work from home or a virtual office. Our company culture is built on a foundation of respect, empathy, and inclusivity, and we are committed to creating a positive and supportive work environment for all employees. We value diversity and promote equal employment opportunities, and we are an equal opportunity employer of individuals with disabilities and protected veterans.

Compensation, Perks, and Benefits

As a temporary summer employee at blithequark, you will be eligible for a competitive hourly rate and a range of perks and benefits, including:

• Opportunities for professional development and growth.
• A dynamic and supportive work environment.
• Flexible work arrangements, including remote work options.
• Access to a range of employee benefits, including health insurance and retirement savings plans.

Conclusion

If you are a motivated and customer-focused individual who is passionate about making a positive impact in the lives of students and higher education institutions, we encourage you to apply for this temporary summer employment opportunity at blithequark. As a Customer Service Representative, you will be part of a dynamic team that is shaping the future of higher education, and you will have the opportunity to develop your skills and knowledge in a supportive and inclusive environment. Apply today to join our team and make a difference in the lives of others!