Sr Director, Customer and Marketing Data, Applied AI, and Analytics at blithequark

Introduction to blithequark

At blithequark, we are revolutionizing the way businesses approach customer and marketing data, applied AI, and analytics. As a leader in our industry, we are committed to innovation, excellence, and customer satisfaction. Our team is dedicated to developing and implementing cutting-edge solutions that drive business growth, improve customer engagement, and enhance overall performance. We are now seeking an experienced and visionary Sr Director to join our team and lead our customer and marketing data, applied AI, and analytics efforts.

Job Overview

The Sr Director, Customer and Marketing Data, Applied AI, and Analytics will serve as a key leader within our organization, responsible for developing and executing our customer and marketing data strategy, applied AI, and analytics roadmap. This role will directly manage the workflow across teams of product, engineering, analytics, and user experience design resources, ensuring alignment and effective collaboration to deliver exceptional results. The successful candidate will own and author business reviews of the team roadmap, manage priorities against capacity, and drive results by inspiring a positive, high-energy, results-oriented culture across the team.

Key Responsibilities

• Develop the long-term vision of a data product portfolio or strategic capability that drives strategies, requirements, and roadmaps, understanding the competitive landscape and directly influencing the enterprise in how it makes portfolio-specific decisions.
• Own and lead the customer, loyalty, and marketing data ecosystem, serving the customer and marketing organization with actionable analytics to support delivering top-line sales and productivity improvements.
• Develop a culture of innovation and experimentation, encouraging two-way door initiatives that address customer needs.
• Own annual planning for the product portfolio and represent the team in discussions with executives.
• Own the user experience (UX) and set the direction for the UX design of products within the product portfolio or strategic capability.
• Define processes and measurements for the team to effectively track development work and triage bugs of products in the product portfolio.
• Partner with relevant stakeholders and lead and own the development of launch and go-to-market plans of products within the product portfolio or strategic capability.
• Identify issues and blockers that may delay the launch or impede the success of products in the product portfolio or strategic capability, communicate to leadership, assess alternatives to resolve, and take action to resolve.
• Ensure customer and business goals remain aligned with identified customer needs, set the strategy for customer engagement, and lead its execution.
• Engage with internal and external thought leaders to drive product leadership within the portfolio.
• Lead and own operational product strategy of the portfolio or strategic capability and ensure alignment with other portfolio owners.
• Facilitate an understanding among the team of broader organizational goals and the role each team plays, audit team goals, and be accountable for product portfolio performance against broader organizational goals.
• Lead a team in support of achieving the company's mission, manage performance, and foster an inclusive environment to help associates achieve their potential.
• Leverage data and analytics to provide competitive analysis, drive decision-making, assess the health and effectiveness of assigned products and related P&L impacts, and deliver recommendations to key stakeholders.
• Develop and present communications, frequently to senior leadership, communicating the desired message, at the appropriate level, for the right recipient.
• Monitor technology trends and anticipate their impact on the product roadmap, leveraging this understanding to drive innovation.
• Collaborate with the broader product and technology management community to understand dependencies and create a community of practice.

Essential Qualifications

To be successful in this role, you will need:

• 12 years of experience in software engineering, data science, and/or product management.
• 7 years of direct team leadership experience across software engineering, product management, or data science.
• Prior experience in marketing, customer, and retail media networks analytics, building, deploying, and operationalizing highly scalable, resilient, and critical data technology solutions solving business problems in a product model.
• Bachelor's degree in business, technology, or related field (or equivalent work experience in lieu of degree).

Preferred Qualifications

While not required, the following qualifications are preferred:

• Experience working with software development teams to launch online products.
• Experience with large-scale order management and inventory systems.
• Experience with customer relationship management systems.
• Master's degree in business administration or similar advanced degree.

Skills and Competencies

The ideal candidate will possess:

• Strong leadership and management skills, with the ability to inspire and motivate high-performing teams.
• Excellent communication and presentation skills, with the ability to effectively communicate complex technical information to non-technical stakeholders.
• Strong strategic thinking and problem-solving skills, with the ability to drive innovation and growth.
• Experience with data-driven decision making and analytics, with the ability to leverage data to drive business outcomes.
• Strong collaboration and partnership skills, with the ability to work effectively with cross-functional teams and stakeholders.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Sr Director, you will have access to:

• Opportunities for professional growth and advancement within the company.
• Training and development programs to enhance your skills and knowledge.
• A collaborative and dynamic work environment that encourages innovation and creativity.
• Recognition and reward for outstanding performance and contributions to the company.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture. As a remote employee, you will be part of a distributed team that values flexibility, autonomy, and open communication. We offer a range of benefits and perks, including:

• Flexible working hours and remote work arrangements.
• Comprehensive health and wellness programs.
• Generous paid time off and holiday policies.
• Opportunities for socialization and team-building with colleagues.

Compensation, Perks, and Benefits

We offer a competitive salary range of $179,000.00 - $340,100.00 annually, depending on experience and qualifications. Our benefits package includes:

• Comprehensive health, dental, and vision insurance.
• 401(k) matching program.
• Generous paid time off and holiday policies.
• Opportunities for professional growth and development.

Conclusion

If you are a motivated and experienced leader looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. As a Sr Director, Customer and Marketing Data, Applied AI, and Analytics, you will play a critical role in shaping our customer and marketing data strategy and driving business growth through innovation and excellence. Don't miss out on this chance to join our dynamic team and take your career to the next level. Apply now and become a part of our journey to revolutionize the way businesses approach customer and marketing data, applied AI, and analytics.